Partner Operations Coordinator

ShipperHQ•Austin, TX

2d•Hybrid

About The Position

ShipperHQ is hiring an entry-level Partner Operations Coordinator to provide operational, administrative, and tracking support to its Partnerships and Sales teams. The role helps keep the partner ecosystem running smoothly by maintaining accurate CRM records, supporting partner communication workflows, and coordinating internal and external initiatives. It offers an opportunity to build a foundation in tech operations, CRM management, and partner ecosystem strategy while learning about ShipperHQ’s platform and the broader e-commerce industry. This is a fast-paced, hybrid, full-time position based out of ShipperHQ’s Austin, Texas office in the Arboretum Area. Compensation is based on experience.

Requirements

Recent graduate in a business, communications, or technical field, or equivalent hands-on experience.
Strong communication skills and an ability to build relationships and work with people.
Strong organizational skills and high attention to detail.
Passion for process improvement and data accuracy.
Comfort with ambiguity and willingness to adapt and grow in a fast-paced environment.

Nice To Haves

Exposure to web technologies, SaaS products, or the e-commerce landscape.

Responsibilities

Maintain accurate and up-to-date partner records in HubSpot, including contact information, activity logs, deal tracking, and follow-up tasks.
Follow established partnership processes and workflows to ensure partner activities, communications, and next steps are tracked and completed.
Assist with scheduling partner meetings, preparing meeting materials, tracking action items, and coordinating timely follow-ups with external partners.
Support ongoing communication with agency, integration, and technology partners to ensure timely responses, consistent engagement, and a positive partner experience.
Maintain partner dashboards, activity reports, and pipeline updates to provide internal visibility into partnership progress and key performance metrics.
Coordinate with Sales, Marketing, and Technical Support teams on joint partner initiatives, co-marketing efforts, and accurate information sharing.
Develop working knowledge of ShipperHQ’s platform, partner ecosystem, and the e-commerce industry through training and hands-on operational experience.