People Operations Partner

Kestra Medical Technologies Inc.•Kirkland, WA

8d•$100,000 - $110,000

About The Position

The People Operations Partner serves as a trusted business partner to assigned functional teams, providing guidance and support across People Operations initiatives. The role leads designated HR competency areas and projects, serving as the primary resource and subject matter expert for assigned programs and processes. It promotes a positive and compliant team member experience by ensuring team member relations and practices align with Kestra’s values, organizational objectives, and applicable employment laws. The position requires professionalism, confidentiality, sound judgment, discretion, calmness under pressure, diplomacy, resilience, adaptability, empathy, patience, positivity, and a healthy sense of humor. Reporting to the Director of People Operations, the position partners with leaders, cross-functional stakeholders, and team members at all levels to deliver people strategies, programs, and solutions across the organization. It supports assigned business areas and organization-wide initiatives, including onboarding, benefits enrollment, performance management, engagement surveys, internship programming, and training. The role also interprets and applies company policies and employment practices, maintains compliance, and provides confidential data and reporting support. The work environment is an indoor open office with minimal noise typical of an office environment. Some domestic travel may be required, less than 10%. Extended or overtime hours may be needed. Kestra maintains a drug-free workplace, and testing is a condition of employment. The position involves frequent repetitive hand, wrist, or finger motions; frequent prolonged standing or sitting; frequent computer, phone, and business-machine use; and occasional lifting up to 10 pounds.

Requirements

Bachelor’s degree or equivalent years of experience.
At least 4 years of experience in at least three of the following HR disciplines: compensation, employee relations, performance management, leave of absence administration, HRIS administration, metrics and reporting, benefits administration, or policies and procedures.
Demonstrated exceptional customer service with internal and external contacts.
Ability to build trust and credibility with team members, leaders, and cross-functional stakeholders.
Sound judgment, professionalism, and discretion when handling sensitive information and complex team member and business situations.
Ability to remain effective through change, ambiguity, competing priorities, and periods of high organizational demand.
Ability to apply HR concepts and comply with legal requirements.
Conflict resolution skills.
Integrity, professionalism, and confidentiality.
Demonstrated ability to meet short-term and long-term goals.
Ability to present to team members in person and virtually.
Proficiency in Microsoft Office products.
Excellent verbal and written communication skills.

Nice To Haves

PHR or SHRM-CP certification, achieved or with an exam date scheduled.
Previous healthcare- and sales-industry-related experience.
Experience in a multi-state employer environment.
Experience providing HR support to a field sales team and understanding commission structures.
Experience in a highly regulated environment.
Experience in a start-up or rapid-growth environment.

Responsibilities

Act as a strategic business partner and generalist for assigned functional teams, providing team member relations support, coaching, and tools and resources to help teams meet goals and maintain or improve workplace engagement.
Partner with leaders on talent management, organizational effectiveness, workforce planning, performance management, and team development.
Manage team member relations matters, including concerns, workplace investigations, conflict resolution, and performance issues, while supporting a positive team member experience and compliance with company values, policies, and employment laws.
Own designated HR competency areas as the primary point of contact and subject matter expert, providing program oversight, guidance, process improvement, and strategic support to People Operations partners, leaders, managers, and team members.
Lead designated People Operations projects and initiatives, managing progress, timelines, stakeholder coordination, and outcomes.
Evaluate and improve assigned programs, processes, and resources for effectiveness, scalability, compliance, and team member experience.
Collaborate on projects and initiatives led by other People Operations Partners and support assigned functional areas and the organization.
Participate in, create, and facilitate People Operations training for team members at all levels, in person or virtually.
Manage priorities and competing deadlines while supporting People Operations initiatives across multiple functional disciplines in a fast-paced environment.
Provide timely, professional guidance and resolution of inquiries as a trusted contact for team members, leaders, and external partners.
Support new team member onboarding by facilitating sessions, delivering presentations, and coordinating pre-employment and onboarding activities.
Contribute to onboarding, annual benefits enrollment, performance management cycles, engagement surveys, the internship program, training facilitation, and other recurring or special programs.
Interpret and apply company policies, procedures, and employment practices in compliance with federal, state, and local employment laws.
Support organizational and people-related initiatives by facilitating communication, managing change impacts, and promoting adoption in assigned business areas.
Gather and report routine and ad hoc data confidentially and compliantly to appropriate People Operations team members, managers, and executives.
Apply HR concepts, policies, and procedures in accordance with confidentiality requirements, applicable laws, Kestra’s core values, and its mission.
Maintain knowledge of HR trends, best practices, regulatory changes, and new technologies in human resources, talent and performance management, and employment law.