People Operations Partner

Kestra Medical Technologies•Kirkland, WA

About The Position

The People Operations Partner serves as a trusted business partner to assigned functional teams, providing guidance and support across a broad range of People Operations initiatives. The role leads designated HR competency areas and projects, acting as the primary resource and subject matter expert for assigned programs and processes. It promotes a positive and compliant team member experience by ensuring team member relations and practices align with Kestra’s values, organizational objectives, and applicable employment laws. Reporting to the Director of People Operations, the position partners with leaders, cross-functional stakeholders, and team members at all levels to deliver effective people strategies, programs, and solutions across the organization. The successful candidate demonstrates professionalism, confidentiality, sound judgment, discretion, calmness under pressure, diplomacy, adaptability, empathy, patience, and positivity. Kestra offers a competitive benefits package, including medical, dental, and a 401(k) with match. The annualized salary is $100,000–$110,000 plus bonus, depending on experience. Some domestic travel may be required, less than 10%. The role is in an indoor open office environment with typical minimal office noise. Extended or overtime hours may be needed. Kestra is an equal opportunity employer, maintains a drug-free workplace, and requires testing as a condition of employment. Applicants must be eligible to work for any employer in the U.S.; visa sponsorship is not available.

Requirements

Bachelor’s degree or equivalent years of experience.
At least 4 years of experience in at least three HR disciplines, such as compensation, employee relations, performance management, leave of absence administration, HRIS administration, metrics and reporting, benefits administration, or policies and procedures.
Ability to demonstrate exceptional customer service with internal and external contacts.
Ability to build trust and credibility with team members, leaders, and cross-functional stakeholders.
Sound judgment, professionalism, and discretion when handling sensitive information and complex team member and business situations.
Ability to remain effective through change, ambiguity, competing priorities, and periods of high organizational demand.
Ability to apply HR concepts and adhere to legal compliance requirements.
Conflict resolution skills.
Integrity, professionalism, and confidentiality.
Demonstrated ability to meet short-term and long-term goals.
Ability to present to team members in person and virtually.
Proficiency in Microsoft Office products.
Excellent verbal and written communication skills.

Nice To Haves

PHR or SHRM-CP certification, either achieved or with an exam date scheduled.
Previous healthcare and sales industry-related experience.
Experience in a multi-state employer environment.
Experience providing HR support to a field sales team, with an understanding of commission structures.
Experience in a highly regulated environment.
Experience in a start-up or rapid-growth environment.

Responsibilities

Act as a strategic business partner and generalist for assigned functional teams, providing team member relations support, coaching, and tools and resources to help teams meet individual and functional goals while maintaining or increasing engagement.
Partner with leaders on talent management, organizational effectiveness, workforce planning, performance management, and team development.
Manage team member relations matters, including concerns, workplace investigations, conflict resolution, and performance-related issues, while promoting a positive experience and ensuring alignment with company values, policies, and employment laws.
Own designated HR competency areas as the primary point of contact and subject matter expert, providing program oversight, guidance, process improvement, and strategic support across the organization.
Own designated People Operations projects and initiatives, driving progress, managing timelines, coordinating stakeholders, and ensuring successful outcomes.
Evaluate and enhance assigned programs, processes, and resources to improve effectiveness, scalability, compliance, and team member experience.
Collaborate on projects and initiatives led by other People Operations Partners while supporting assigned functional areas and the broader organization.
Participate in, create, and facilitate People Operations training in person or virtually for team members at all levels.
Support People Operations initiatives across multiple functional disciplines while managing priorities and competing deadlines in a fast-paced environment.
Serve as a trusted point of contact for team members, leaders, and external partners, providing timely and professional guidance and resolution of inquiries.
Support new team member onboarding by facilitating sessions, delivering presentations, and coordinating pre-employment and onboarding activities.
Contribute to key People Operations programs, including onboarding, annual benefits enrollment, performance management cycles, engagement surveys, the internship program, training facilitation, and other recurring and special programs.
Interpret and apply company policies, procedures, and employment practices in compliance with federal, state, and local employment laws.
Support organizational and people-related initiatives by facilitating communication, managing change impacts, and promoting adoption across assigned business areas.
Gather and report routine and ad-hoc data in a compliant and confidential manner to appropriate People Operations team members, managers, and executives.
Apply human resources concepts, policies, and procedures in a confidential and legally compliant manner aligned with Kestra’s core values and mission.
Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent and performance management, and employment law.