Partner Operations Program Coordinator
About The Position
The Partner Operations Program Coordinator supports Manhattan’s Global Partner Operations team by coordinating the processes, systems, communications, and reporting used to operate and scale partner programs. This hands-on coordination and program-management role works closely with partner engagement directors and partners to advance initiatives, maintain accurate information, and provide a consistent partner experience. A key focus is managing the enablement phase for Manhattan Authorized Reseller partners. The position emphasizes execution, organization, data quality, follow-through, and continuous improvement, and involves turning ambiguous requests into clear actions, owners, timelines, and deliverables. The role also supports partner onboarding and operational readiness, partner scoring and performance management, partner communications and enablement, and cross-functional initiatives. Manhattan describes its workplace as welcoming to people with varied backgrounds and perspectives and states that it is an Equal Employment Opportunity Employer.
Responsibilities
- Maintain partner-program trackers, calendars, status reports, and operating documentation.
- Coordinate recurring partner-program activities, including reviews, surveys, and reporting.
- Track milestones, dependencies, risks, and decisions; follow up with owners and escalate issues when needed.
- Collect, validate, organize, and reconcile partner information from Salesforce, the partner portal, spreadsheets, forms, and other systems.
- Support partner scoring and performance-management processes, including Readiness, Results, and Reputation inputs.
- Identify data gaps, inconsistent definitions, aging items, and process breakdowns, and help coordinate corrective actions.
- Participate in user acceptance testing and documentation for partner-portal and Salesforce enhancements.
- Coordinate drafts, reviews, approvals, formatting, and distribution of partner newsletters, announcements, program updates, and enablement materials.
- Maintain partner-facing resource libraries, links, FAQs, and communications calendars.
- Support the development of QBR materials.
- Support partner onboarding and operational readiness activities, including access, documentation, governance cadence, and enablement plans.
- Help coordinate 3PO initiatives.
- Build trusted working relationships through responsive communication, reliable follow-through, and attention to detail.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
