Manager, Revenue & Billing Operations

OpenLoop Health•Des Moines, IA

1d•Remote

About The Position

OpenLoop is a telehealth support company that provides solutions to help companies deliver virtual care across a range of specialties and in all 50 states. The Manager, Revenue & Billing Operations oversees billing operations, accounts receivable, and revenue recognition, and supervises and guides a team of Billing Analysts. The role works cross-functionally with Finance, Operations, and Client Success to improve processes and controls and ensure timely, accurate invoicing and collections. The manager oversees the billing cycle, accounts receivable activities, and revenue recognition; supports month-end close, reconciliations, reporting, audits, and compliance; and uses analysis and AI-assisted tools to identify trends, anomalies, risks, and opportunities. The role drives process improvements, automation, and system enhancements, and establishes and monitors KPIs. This is a fully remote position, with a strong preference for candidates able to work core business hours aligned with Central Time. OpenLoop describes its organizational structure as relatively flat and encourages employees to contribute ideas and take initiative. Its stated core values are Autonomy, Competence, and Belonging.

Requirements

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
At least 5 years of progressive experience in billing, accounts receivable, or revenue management.
At least 2 years in a supervisory or management role.
Strong knowledge of billing systems, accounts receivable management, revenue recognition principles, and GAAP compliance.
Experience managing invoicing and collections for complex contracts, such as subscription, usage-based, or service-based models.
Excellent analytical, problem-solving, and communication skills.
Strong attention to detail and ability to assess process optimization and scalability.
Proficiency in accounting and billing software such as NetSuite, QuickBooks, or equivalent, and in Excel or Google Sheets.
Comfort using AI tools such as ChatGPT or Claude for data analysis, documentation, and problem-solving; data literacy and ability to evaluate AI-generated insights; openness to exploring AI-assisted automation in billing and accounts receivable workflows.

Nice To Haves

CPA or MBA.
Ability to work core business hours aligned with Central Time (CT) is strongly preferred.

Responsibilities

Supervise, mentor, and develop the Billing Analyst team, ensuring accuracy, efficiency, and compliance with policies.
Serve as an escalation point for complex billing inquiries, disputes, and operational challenges.
Foster accountability, collaboration, and continuous improvement in billing and accounts receivable.
Oversee the full billing cycle and ensure invoicing is timely, accurate, and compliant with contracts.
Monitor and reconcile billing data and resolve discrepancies with the Billing Specialist.
Implement quality controls to minimize errors and improve efficiency.
Partner cross-functionally to document billing requirements for new clients, products, and services.
Manage accounts receivable, including aging reports, collections, and cash application.
Set and enforce accounts receivable policies on credit, collections, and escalation.
Collaborate with Sales and Client Success to resolve payment issues while maintaining strong relationships.
Provide reporting and analysis of accounts receivable metrics, cash flow, and collection performance.
Ensure revenue recognition aligns with accounting standards and company policies.
Support Finance with month-end close, reconciliations, and reporting.
Analyze billing, accounts receivable, and revenue trends to identify risks, variances, and optimization opportunities.
Use AI-assisted analysis to identify patterns, anomalies, and optimization opportunities in billing, accounts receivable, and revenue data.
Evaluate and implement AI solutions for process automation, control enhancement, and operational efficiency.
Support audits and compliance and prepare necessary documentation.
Drive process improvements, automation, and system enhancements for scalability.
Establish and monitor KPIs for billing accuracy, collections, timeliness, and revenue realization.
Perform other duties as assigned.