Manager - Professional Billing - Revenue Cycle Operations

Ochsner Health • New Orleans, LA

1d

About The Position

This position manages the daily operations of assigned divisions within government accounts departments. The manager plans and organizes business functions including staffing, staff development and training, purchasing, and budgeting, and implements policies and procedures under the direction of business service administration. The role leads initiatives to improve processes, maximize efficiency, serve internal and external customers, and maintain employee morale.

The manager oversees operational performance, human resources, employee relations, and individual employee performance across business units. The role uses financial performance information to monitor and measure team and individual performance and manages delivery of outstanding customer service. The incumbent must remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance. Other related duties may be assigned.

The position requires medium physical work, including occasional exertion of 20 to 50 pounds and frequent exertion of 10 to 25 pounds. Mechanical lifting devices or team lifts should be used. The employee must be able to sit for prolonged periods. Routine work does not involve exposure to blood, body fluids, or tissue, and the incumbent is not called upon to provide emergency care or first aid. There may be occupational risk of exposure to hazardous medications or waste in the healthcare environment.

Requirements

• High school diploma or equivalent. Additional degrees, business training experience, and/or certifications may be combined to meet minimum qualifications.
• 10 years of related experience in accounting, finance, management information systems, and transaction processing; alternatively, 3 years of related experience in those fields with a bachelor’s degree.
• 2 years of management experience.
• Ability to work under high-pressure leadership situations, meet project deadlines, work independently, set priorities, and maintain confidentiality.
• Ability to manage a team according to Business Services Make It Happen values and expectations by empowering and serving the team.
• Excellent verbal and written communication skills, with the ability to collaborate with leadership and present information clearly and professionally.
• Knowledge of business management principles, including operations, finance, audit, personnel, and resource management.
• Understanding of financial statements and ability to analyze trends, make recommendations, and manage within a budget.
• Deductive reasoning skills and ability to anticipate issues that may adversely affect the department and solve problems.
• Proficiency with personal computers, CRTs, and software such as Excel, Word, Visio, and internal and external email.
• Strong technical and analytical skills with database management products such as RMDS, VRPS, and Access.
• Strong interpersonal, leadership, decision-making, and delegating skills, with the ability to foster teamwork, professionalism, customer satisfaction, high performance, and mutual respect.
• Ability to work a flexible schedule, including 24/7 availability, weekends, holidays, and on-call availability.

Nice To Haves

• Master’s degree.
• Experience in a healthcare setting or a total quality management (TQM) environment with a large automated transaction system.

Responsibilities

• Manage business units in all operational performance matters.
• Manage business units in human resource, employee relations, and individual employee performance matters.
• Use available financial performance management information to monitor and measure business-unit and individual team-member performance.
• Manage business units in delivering outstanding customer service.
• Plan and organize business functions, including staffing, staff development and training, purchasing, and budgeting.
• Implement policies and procedures under the direction of business service administration.
• Lead initiatives to improve processes, maximize efficiency, serve internal and external customers, and maintain employee morale.
• Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED