Manager-Revenue Cycle Operations

University of Mississippi Medical Center•Jackson, MS

4h•Onsite

About The Position

Responsible for developing, coordinating, implementing, and continuously managing workflows and business operations across billing, follow-up, collections, cash posting, and customer service. The manager collaborates with senior management to plan, design, document, and execute efficient workflows throughout the revenue cycle. The role supports the financial success of the University of Mississippi Medical Center and University Physicians by leading staff, monitoring performance metrics, staying current with billing and payment regulations, and addressing customer inquiries about insurance and personal balances. The manager oversees staff performance through clear communication, feedback, and corrective action.

Requirements

Associate's or bachelor's degree.
Four years of revenue experience, including one year of leadership experience.
In-depth knowledge of revenue cycle operations and rules and regulations governing reimbursement sources.
Strong critical-thinking skills focused on process improvement and optimizing core systems such as Epic.
Demonstrated ability to mentor and train staff and to adapt to new ideas and change.
Ability to build and sustain effective working relationships within the department and across business units.
Ability to manage functional areas against established performance metrics.
Knowledge of business administration and proficiency with personal computers and revenue cycle-related software applications.
Effective organizational, interpersonal, written, and verbal communication skills.

Responsibilities

Develop and design workflows with senior management, and independently, to improve efficiency and effectiveness in billing, collections, follow-up, cash posting, and customer service for professionally certified and non-certified staff.
Design and implement workflows that improve productivity, maximize cash flow, meet or exceed peer group benchmarks, contain costs, and optimize technology, space, and resources.
Participate in setting revenue cycle goals and developing plans to achieve them.
Lead and guide employees in revenue cycle performance, coordinating with other revenue cycle managers to avoid duplicated effort and unproductive activities.
Align operations with organizational strategic goals and work to meet or exceed peer group benchmarks.
Monitor and enforce compliance with regulatory requirements.
Oversee staff hiring, training, and daily workflows, and monitor productivity to ensure optimal throughput.
Collaborate with senior revenue cycle leadership to develop, obtain approval for, and oversee implementation of policies and procedures that meet performance standards.
Maintain confidentiality and comply with HIPAA guidelines and regulations.
Manage staff development using performance measures, routine feedback, performance reviews, one-on-one meetings, productivity audits, and results tracking.
Enforce organizational policies and procedures to support quality customer service, expense controls, and effective operations.
Address customer inquiries regarding insurance and personal balances.
Use clear communication and corrective actions to manage staff performance.