Revenue Billing Manager

City of Richmond•Richmond, VA

About The Position

This classification serves as a second-level supervisor in the Revenue Administration Billing and Assessment unit, overseeing and managing billing activities. The Revenue Billing Manager makes interpretive decisions about how to execute goals established by City policy and the department director, using available technology and resources. The role supervises management, professional, paraprofessional, and support staff, including performance evaluations, training coordination, and hiring, discipline, and termination procedures. The position oversees annual, supplemental, and delinquent billing for tax types outlined in the Code of Virginia. It administers billing functions, supports payment processing and online payment services, assists taxpayers and other City departments, develops and monitors policies and procedures, evaluates processes, tests software upgrades, coordinates with print vendors and mailing operations, and may direct daily workflow. The role also participates in meetings, prepares reports, represents the City on fiscal policy and regulation matters, manages budgets and expenditures, and supports budgeting and forecasting.

Requirements

Bachelor's degree in business administration, finance, accounting, or a related field.
Five to six years of experience in a related field.
An equivalent combination of training and experience, as approved by the department, may meet the minimum qualifications.
Knowledge of state and local government tax and/or billing policies and best practices.
Knowledge of personal property, real estate, and business tax policies and valuation practices.
Knowledge of audit practices, basic accounting principles, governmental accounting concepts, and payment allocation analysis.
Thorough knowledge of computer programs such as Microsoft Office Suite and Adobe Acrobat.
Skills in data analysis and aggregation; interpreting and developing manuals and operating procedures; communicating effectively with internal and external departments; preparing recommendations and reports; gathering and compiling data; maintaining records; proofreading and editing; and preparing and submitting documents.
Customer service, teamwork, oral and written communication, problem-solving, basic mathematics, and research skills.
Ability to multitask, manage multiple priorities and deadlines, organize, follow established procedures, exhibit integrity, maintain a professional demeanor, think critically, and work in teams.
No licensing or certifications are required; area-of-focus requirements may apply.

Responsibilities

Oversee annual, supplemental, and delinquent billing for tax types outlined in the Code of Virginia.
Administer, manage, and monitor billing functions, including annual and supplemental billing activities.
Update positive pay files with Wells Fargo for electronic payments.
Update online payment websites, when applicable.
Respond to and assist external customers, taxpayers, and citizens.
Develop, implement, and monitor policies and procedures and oversee correspondence.
Supervise staff, including conducting performance evaluations and coordinating training.
Assist other City of Richmond departments with payment posting and related processes.
Review processes and procedures to identify opportunities for improvement.
Test new software upgrades and products.
Coordinate with print vendors and coordinate mailings.
Potentially oversee daily operations and direct workflow.
Conduct, attend, and participate in departmental meetings and meetings with other departments, City leadership, and citizens.
Review, prepare, and submit reports; represent the City on fiscal policy and regulation matters.
Manage budgets, approve expenditures, and manage personnel.
Support budgeting and forecasting activities as required.