Revenue Billing Coordinator

New Jersey Resources • Wall, NJ

1d • Hybrid

About The Position

New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources, is seeking a Revenue Billing Coordinator to manage billing and collections for third-party damages to the gas distribution system. The coordinator ensures accurate documentation, claim tracking, and financial recovery; coordinates receipt and review of supporting field documentation; and oversees damage claims from initial billing through final collection. This position is a primary point of contact for internal and external questions about damage claims and billing activities and collaborates with Energy Delivery and Legal teams to resolve disputed or unrecoverable claims. The role also supports other revenue-related billing activities, reporting, and record analysis to meet business unit and company objectives.

The position processes third-party damage claims, prepares recovery billings in UCIS, manages collections and communications, coordinates insurance claim information, and supports investigations, settlements, and recovery efforts. It maintains accurate claim records, reconciles claims against field operation records, prepares monthly reports, and provides documentation to Legal and external recovery service providers as needed. Additional duties include supporting miscellaneous revenue billing, collections, account analysis, revenue protection investigations, complaint filings, data analysis, record maintenance, reporting, and special projects.

The position is hybrid. Expected base pay is $60,000–$81,000, depending on factors including experience, skills, and knowledge. The role is eligible to participate in an annual short-term incentive program.

Requirements

• Bachelor's degree strongly preferred.
• 3–5 years of related experience, preferably in insurance claims administration, collections, accounts receivable, or billing operations.
• Knowledge of insurance claim processing, settlement negotiations, and dispute resolution practices.
• Strong organizational, analytical, and problem-solving skills, with high attention to detail.
• Excellent written and verbal communication skills and ability to interact effectively with customers, contractors, insurance representatives, and internal stakeholders.
• Professionalism, diplomacy, and composure when handling customer inquiries and challenging situations.
• Proficiency in Microsoft Office Suite, including Word and Excel.
• Experience using UCIS or a comparable billing, collections, or accounts receivable system.
• Strong negotiation and relationship management skills.
• Ability to manage multiple priorities, work independently, and collaborate effectively within a team environment.

Responsibilities

• Process third-party damage claims in a timely and accurate manner.
• Collect, review, and maintain supporting damage documentation from Energy Delivery, UtiliQuest, and other applicable sources.
• Prepare and process damage recovery billings in UCIS and manage collection activities, including progressive collection notices.
• Respond to contractor, customer, and internal inquiries about damage recovery claims, billing, and collections.
• Coordinate insurance claim information when liability coverage is identified and serve as a liaison with insurance carriers.
• Facilitate claim investigations, settlement negotiations, and recovery efforts with Energy Delivery management.
• Manage inbound and outbound communications with responsible parties and insurance providers about outstanding claims.
• Refer uncollectible claims to collection agencies, Legal, or outside counsel as appropriate.
• Compile monthly damage recovery billing and collection reports and maintain accurate claim records.
• Reconcile damage claims against field operation records to ensure completeness and accuracy.
• Provide documentation and claim support to Legal and external recovery service providers as needed.
• Support miscellaneous revenue billing, collection, and account analysis activities.
• Research and provide account documentation and billing records for revenue protection investigations and complaint filings.
• Analyze billing and revenue data and assist with record maintenance and reporting requirements.
• Participate in special projects and perform additional duties as assigned to support departmental and company objectives.

Benefits

• Day-one medical coverage, including prescription, vision, and dental plans.
• 401(k) plan with a company match.
• Direct Stock Purchase Plan with optional payroll deduction for employees.
• Wellness perks, including free on-site and off-site fitness centers and other programs.
• Confidential Employee Assistance Program.
• Professional development and tuition reimbursement.
• Vacation and company-paid holidays.
• Flexible work arrangements, with hybrid options for many roles based on responsibilities and business needs.
• Eligible to participate in an annual short-term incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level