Revenue Billing Coordinator

New Jersey Resources•Wall Township, NJ

2d•$60,000 - $81,000•Hybrid

About The Position

New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources, is seeking a Revenue Billing Coordinator to manage billing and collection for third-party damages to the gas distribution system. The role ensures accurate documentation, claim tracking, and financial recovery, coordinating the review of field documentation and overseeing damage claims from initial billing through final collection. The coordinator serves as a primary contact for internal and external inquiries about damage claims and billing, and works with Energy Delivery and Legal teams to resolve disputed or unrecoverable claims. The position also supports other revenue-related billing activities, reporting, and record analysis. This role supports third-party damage recovery as well as miscellaneous revenue billing, collections, account analysis, investigations, and reporting. The job description notes that the listed duties are not exhaustive and that additional duties, responsibilities, or initiatives may be assigned. The position is hybrid, with an expected base pay range of $60,000–$81,000, and eligibility to participate in an annual short-term incentive program.

Requirements

Bachelor's degree strongly preferred.
Minimum of 3–5 years of related experience, preferably in insurance claims administration, collections, accounts receivable, or billing operations.
Knowledge of insurance claim processing, settlement negotiations, and dispute resolution practices.
Strong organizational, analytical, and problem-solving skills with high attention to detail.
Excellent written and verbal communication skills and ability to interact effectively with customers, contractors, insurance representatives, and internal stakeholders.
Professionalism, diplomacy, and composure when handling customer inquiries and challenging situations.
Proficiency in Microsoft Office Suite, including Word and Excel.
Experience using UCIS or a comparable billing, collections, or accounts receivable system.
Strong negotiation and relationship management skills.
Ability to manage multiple priorities, work independently, and collaborate effectively within a team environment.

Nice To Haves

Experience in insurance claims administration, collections, accounts receivable, or billing operations.
Experience using UCIS or a comparable billing, collections, or accounts receivable system.

Responsibilities

Process third-party damage claims in a timely and accurate manner.
Collect, review, and maintain damage documentation received from Energy Delivery, UtiliQuest, and other applicable sources.
Prepare and process damage recovery billings in UCIS and manage collection activities, including progressive collection notices.
Respond to contractor, customer, and internal inquiries regarding damage claims, billing, and collections.
Coordinate insurance claim information when liability coverage is identified and liaise with insurance carriers.
Facilitate claim investigations, settlement negotiations, and recovery efforts with Energy Delivery management.
Manage communications with responsible parties and insurance providers regarding outstanding claims.
Refer uncollectible claims to collection agencies, Legal, or outside counsel as appropriate.
Compile monthly damage recovery billing and collection reports and maintain accurate claim records.
Reconcile damage claims against field operation records to ensure completeness and accuracy.
Provide documentation and claim support to Legal and external recovery service providers as needed.
Support miscellaneous revenue billing, collection, and account analysis activities.
Research and provide account documentation and billing records for revenue protection investigations and complaint filings.
Analyze billing and revenue data and assist with record maintenance and reporting requirements.
Participate in special projects and perform additional duties as assigned to support departmental and company objectives.