Manager - Professional Billing - Revenue Cycle Operations

Ochsner Clinic Foundation•New Orleans, LA

About The Position

This role manages the daily operations of assigned divisions within government accounts departments. It plans and organizes business functions, including staffing, staff development and training, purchasing, and budgeting, and implements policies and procedures under the direction of business service administration. The manager leads initiatives to improve processes, maximize efficiency, serve internal and external customers, and maintain employee morale. The manager oversees operational performance, human resources, employee relations, and individual employee performance for business units. The role uses financial performance information to monitor and measure business-unit and individual performance and manages the delivery of outstanding customer service. It also requires compliance with applicable laws, regulations, accreditation standards, and the employer’s Compliance & Privacy Program and Standards of Conduct. Other related duties may be assigned.

Requirements

High school diploma or equivalent; additional degrees, business training experience, and/or certifications may be combined to meet minimum qualifications.
Either 10 years of related experience in accounting, finance, management information systems, and transaction processing, or 3 years of related experience in those areas with a bachelor’s degree.
Two years of management experience.
Ability to work under high-pressure leadership situations, meet project deadlines, work independently, set priorities, and maintain confidentiality.
Ability to manage a team in accordance with Business Services Make It Happen values and expectations, empowering and serving the team.
Excellent verbal and written communication skills, with the ability to collaborate with leadership and present information clearly and professionally.
Knowledge of business management principles, including operations, finance, auditing, personnel, and resource management.
Understanding of financial statements and ability to analyze trends, make recommendations, and manage within a budget.
Deductive reasoning and problem-solving skills, including the ability to anticipate issues that could adversely affect department operations.
Proficiency with personal computers, CRTs, and software such as Excel, Word, Visio, and email.
Technical and analytical skills with database management products, such as RMDS, VRPS, and ACCESS.
Strong interpersonal, leadership, decision-making, and delegation skills, and ability to foster teamwork, professionalism, customer satisfaction, high performance, and mutual respect.
Ability to work a flexible schedule, including 24/7 availability, weekends, holidays, and on-call availability.

Nice To Haves

Master’s degree.
Experience in a healthcare setting or a total quality management (TQM) environment with a large automated transaction system.

Responsibilities

Manage business units in all operational performance matters.
Manage business units in human resource, employee relations, and individual employee performance matters.
Use available financial performance management information to monitor and measure business-unit and team performance, as well as individual employee performance.
Manage business units in delivering outstanding customer service.
Plan and organize business functions, including staffing, staff development and training, purchasing, and budgeting.
Implement policies and procedures under the direction of business service administration.
Lead initiatives to improve processes, maximize efficiency, serve internal and external customers, and maintain high employee morale.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.
Perform other related duties as required.