Facilities Operations Manager

Group CBS•Lakeland, FL

About The Position

The Facilities Operations Manager has overall responsibility for a location that includes a technical center providing repair services and testing and certification of surplus equipment. The role is accountable for the branch’s profit and loss and oversees the location’s strategic, tactical, and daily operations. The manager helps finalize and implement the business plan for the company’s expansion, hires management and operational staff, and ensures the facility operates efficiently and profitably. The position oversees sales and customer service, purchasing and receiving surplus equipment, inventory control, sales order processing, repair and technical center operations, and shipping, transportation, and logistics. It ensures compliance with local customs and laws, manages relationships with the US head office and external entities, and provides input to and controls processes affecting branch finances. The manager also trains, develops, motivates, and supervises employees, setting expectations and administering disciplinary action when needed. Performance is assessed through profit and loss objectives, financial measures, meeting monthly deadlines and objectives, and timely handling of ongoing projects and daily demands. The role requires a strategic thinker who is also willing to take a hands-on approach to developing the operation.

Requirements

Knowledge and understanding of business management and the interrelationships among business functions.
Knowledge of and ability to identify and implement processes across international business management, marketing, sales, customer service, operations, human resources, finance, and information technology.
Ability to establish and formalize business processes and provide management, supervision, and staffing to achieve business goals.
Understanding of international business practices, including operation of a US subsidiary in the relevant state, currency exchange, and import/export laws and processes.
Understanding of financial concepts and ability to interpret financial statements.
Strong sales knowledge and an aggressive sales mentality, with the ability to motivate teams to meet specific sales targets and build strong customer relationships.
Technical knowledge of electronics and manufacturing products and components, especially Allen Bradley (Rockwell Automation), Siemens, Omron, and Mitsubishi products.
Understanding of federal business and employment law and state and local laws, rules, and customs related to operating a business and hiring personnel.
Deep understanding of human resource management, including hiring and termination practices, benefits administration, and pay structures.
Ability to adapt to and use computer systems and technology; intermediate-to-expert knowledge of end-user computing tools, especially Microsoft Office, and ability to review computer-driven processes and manually audit for errors.
At least 5 years of extensive experience at a Senior Manager, Managing Director, or Operational Manager/Director level.

Nice To Haves

Bachelor’s or Master’s degree preferred.

Responsibilities

Assist in finalizing the detailed business plan for the location.
Assist in implementing the company’s expansion business plan.
Hire management and operational staff to fulfill the business plan.
Oversee tactical and strategic facility operations and ensure efficient, profitable daily operations.
Direct sales and customer service operations.
Oversee purchasing and receiving of surplus equipment.
Manage inventory and inventory control.
Oversee sales order picking and processing.
Manage repair and technical center operations.
Manage shipping, transportation, and logistics.
Ensure facility and operational compliance with local customs and laws.
Interact with the community, government, banks, insurance carriers, lawyers, and other external entities as needed for the operation.
Provide input to and control business processes affecting company or branch finances, ensuring prudent and efficient use of company resources.
Manage the relationship with and services provided by the US head office.
Motivate, train, and develop employees and provide clear expectations.
Manage the workforce according to best practices, administer disciplinary action when necessary, and ensure proper and timely documentation.
Meet profit and loss objectives and related financial measures.
Meet monthly deadlines and objectives and handle ongoing projects and day-to-day demands in a timely and accurate manner.