Operations Manager Jobs

About The Position

Requirements

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Operations Management, or a related field preferred.
• 5–7 years of functional experience in operations, legal operations, client services, or a related business function.
• 2-4 years of experience leading people or operational teams.
• Demonstrated success managing operational performance, key performance indicators, staffing, resource allocation, workflow execution, and continuous improvement within a defined function.
• Demonstrated ability to develop frontline leaders and drive accountability through Supervisors.
• Experience using operational metrics, dashboards, and performance data to make decisions and improve functional outcomes.
• Experience coordinating operational dependencies and implementing cross-functional initiatives within an assigned function.
• Experience working in a process-driven, service-oriented, or production environment preferred.
• Builds Effective Teams - Building strong teams aligned to shared goals.
• Collaborates - Building partnerships and working collaboratively to meet shared objectives.
• Decision Quality –Making good and timely decisions using analysis, experience, and judgment.
• Directs Work – Providing direction, delegating, and removing obstacles to get work done.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity’ seen as direct and truthful.
• Strong knowledge of operational performance management, workflow optimization, and resource planning.
• Ability to lead through Supervisors while developing frontline leadership capability.
• Strong analytical, problem-solving, and decision-making skills using operational metrics.
• Ability to manage competing priorities, operational risk, and functional performance.
• Strong communication, coaching, and relationship-building skills.

Responsibilities

• Lead and develop Supervisors, providing coaching, direction, performance management, and accountability.
• Own the operational performance of a defined function, ensuring achievement of productivity, quality, service, compliance, and client experience goals.
• Translate organizational objectives into functional operating plans, priorities, and measurable performance expectations.
• Establish, monitor, and evaluate functional KPIs; use operational data to drive decisions and continuous improvement.
• Optimize workflows and operational processes within the assigned function to improve efficiency, consistency, and service delivery.
• Manage staffing, scheduling, workload, and resource allocation to meet operational demands within the function.
• Identify and mitigate operational risks, workflow bottlenecks, and resource constraints within the assigned function; escalate broader organizational risks as appropriate.
• Resolve complex operational and cross-team issues within the function while ensuring timely and effective execution.
• Partner with other functional leaders to coordinate operational dependencies and implement approved organizational initiatives within the assigned function.
• Develop Supervisors and strengthen frontline leadership capability through coaching, performance feedback, and talent development.
• Ensure consistent application of organizational policies, operating procedures, and performance standards.
• Foster a culture of accountability, collaboration, operational excellence, and continuous improvement.

Benefits

• 401k Match
• Medical, Dental, & Vision Insurance
• Options for Health Savings Account or Flexible Spending Account
• Dependent Care FSA
• Basic Life Insurance
• Voluntary Life & AD&D
• Disability Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program
• Calm App Subscription
• Paid Time Off