Operations Manager
About The Position
The Operations Manager supports the Restaurant Leader in leading operational excellence and upholding Raising Cane’s standards and culture across all areas of Restaurant operations. The role executes Restaurant operations, serves as manager on duty, opens and closes the Restaurant, and oversees cash handling and accountability. The Operations Manager manages shift execution, Crewmember deployment, customer service, cleanliness, and facility readiness while enforcing company policies, operational standards, and safety procedures. The role also uses required tools and logs, authorizes employee functions requiring manager approval, and may occasionally drive for work-related needs.
Requirements
- Must be at least 18 years old.
- High school diploma or equivalent.
- At least 3 years of Restaurant or retail management experience.
- Valid state-issued driver's license.
- Complete all required Raising Cane’s company training programs.
- Able to work a variety of shifts, including days, evenings, and weekends, and travel as needed for work-related functions and training.
- Detail-oriented and organized, with the ability to manage multiple changing priorities.
- Self-driven, flexible, and energetic, with strong analytical, written, and verbal communication skills.
- Able to recognize and analyze problems, set goals, and create and carry out plans to solve problems.
- Proficient with technology systems, including Microsoft Office (Excel, Word, and Outlook), and able to learn and adapt to new systems quickly.
- Able to lift and carry up to 50 lbs., bend, kneel, twist, reach overhead or below the waist, navigate stairs, move quickly, and remain on feet throughout the shift.
- Able to take orders accurately, process payments efficiently, and communicate clearly.
- Able to work safely around hot cooking equipment, cleaning supplies, and common ingredients such as oil and flour.
- Able to maintain a clean, safe Restaurant while following food safety and company procedures.
Nice To Haves
- Experience with new Restaurant openings.
Responsibilities
- Execute Restaurant operations functions.
- Act as manager on duty and open and close the Restaurant.
- Manage cash handling and ensure accountability.
- Enforce Raising Cane’s policies and standards.
- Manage shifts in accordance with operational and safety standards.
- Use required tools, forms, and logs to support shift execution, document results, and take corrective action when needed.
- Deploy Crewmembers during a shift.
- Provide exemplary customer service.
- Use the reward and recognition program for Crewmembers in the Restaurant.
- Authorize employee functions requiring manager approval, such as discounts, promotions, and timeclock overrides.
- Ensure Restaurant cleanliness and that the facility is in good working order.
- Complete other duties as assigned.
- Occasionally drive for work-related purposes when required by business needs.
Benefits
- Medical, dental, vision, and pharmacy benefits.
- Dependent care and healthcare flexible spending accounts.
- Company-provided life and disability insurance.
- Hospital indemnity, accident, and critical illness coverage.
- 401(k) with employer match for employees age 21 and older.
- Access to financial advisors for budget and retirement planning.
- One Pass Gym Membership Program.
- Tuition reimbursement.
- Crewmember Assistance Program.
- Pet insurance.
- Weekly pay, except in some states where pay is bi-weekly.
- Competitive pay and monthly bonus.
- Paid time off and sick time.
- Eight paid holidays per year.
- Early closure for company events.
- Casual work attire.
- Perkspot employee discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
