Assistant Manager - Room Operations

Marriott•New Orleans, LA

2d•$26 - $29

About The Position

This entry-level management position supports the day-to-day activities of Rooms Operations, including Housekeeping, Recreation, Laundry, Bell Staff, AYS, Front Desk, and Concierge/Guest Services. The role helps employees carry out guest arrival and departure procedures and maintain property cleanliness standards, while striving to achieve guest and employee satisfaction and meet the operating budget. The Assistant Manager supports Rooms Operations management, budget oversight, and the guest experience. The role sets a positive example in guest relations, responds to guest feedback and complaints, and helps ensure that The Ritz-Carlton Gold Standards are delivered. The position is part of Marriott International and is based on the company's stated commitment to equal opportunity and a workplace that values associates' backgrounds and experiences.

Requirements

High school diploma or GED and 3 years of experience in guest services, front desk, housekeeping, or a related professional area; alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 1 year of relevant experience.

Responsibilities

Open and close Front Desk and Housekeeping shifts, ensuring assigned checklists and other duties are completed.
Run and review critical information in Rooms Operations reports.
Understand the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
Operate department equipment as necessary and report malfunctions.
Ensure employees have proper supplies and uniforms.
Understand night audit procedures and use relevant reports as necessary.
Understand and comply with loss prevention policies and procedures.
Communicate performance expectations to employees in accordance with their job descriptions.
Handle employee questions and concerns.
Schedule employees according to business demands and track time and attendance.
Supervise same-day selling procedures to maximize room revenue and property occupancy.
Verify room-rate accuracy to maximize revenue opportunities.
Use budgets, operating statements, and payroll progress reports to assist in managing Room Operations.
Participate in managing departmental controllable expenses to achieve or exceed budgeted goals.
Understand the impact of Room Operations on property financial goals and objectives.
Assist in investigating employee and guest accidents.
Assist with use of a guest information tracking system to support repeat-guest recognition and recognition of guest preferences.
Set a positive example for guest relations.
Interact with guests to obtain feedback on product quality and service levels, respond to and handle guest problems and complaints, and seek supervisor assistance as necessary.
Assist in reviewing comment cards and guest satisfaction results with employees.
Learn and exemplify The Ritz-Carlton Gold Standards, including the Employee Promise, Credo, and Service Values.