Room Operations Manager

Sage Hospitality Group•Denver, CO

About The Position

The job description identifies the role as responsible for the daily operation of the Front Desk and as the main contact for guests and other hotel departments. The manager ensures efficient guest registration, checkout, and telephone service, and ensures Front Desk Associate duties are completed in accordance with established policies and procedures. The role also assists with training and hiring Front Desk Agents. The position requires guest-service and hotel-operations knowledge, cash-handling and recordkeeping skills, and the ability to support guest satisfaction and hotel safety. The work is primarily indoors at a climate-controlled workstation, with prolonged standing and occasional movement throughout the hotel.

Requirements

High school diploma or equivalent.
At least two years of experience as a front desk supervisor, or at least four years of hotel front-office experience.
Working knowledge of guest services and hotel services, policies, or operations.
High-school-graduate-level mathematical aptitude.
Knowledge of standard cash-handling procedures and computerized cash-register systems.
Ability to read written communications and a monochrome computer screen.
Strong comprehension and literacy skills for reviewing correspondence, initiating reports, and conducting training.

Responsibilities

Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
Ensure the front desk team accurately calculates and posts monies, receipts, guest accounts, and other forms of credit using proper cash-handling methods and established procedures.
Control cash transactions at the front desk and maintain responsibility for a personal bank in accordance with hotel bank agreement policy.
Assist and make recommendations to the Assistant General Manager regarding performance evaluations, discipline, and terminations.
Coordinate guest-service efforts, including group arrivals and departures and guest transportation, while maximizing the guest experience.
Coordinate activities and foster good relations with valet and taxi services.
Provide information and assist staff in recommending area restaurants, theaters, community events, and activities.
Follow up on guest complaints or problems in a timely and professional manner.
Implement emergency training and procedures to protect hotel guests, staff, and company assets.
Ensure all Front Desk Associate duties are completed daily.
Assist with training and hiring Front Desk Agents.

Benefits

Unlimited paid time off.
Medical, dental, and vision insurance.
Eligibility to participate in the Company’s 401(k) program with employer matching.
Health savings and flexible spending accounts.
Basic life and AD&D insurance.
Company-paid short-term disability.
Paid FMLA leave for up to 12 weeks.
Employee Assistance Program.
Discounts at Marriott and Sage hotels and restaurants.
One hot meal per shift in the associate cafeteria.
Free covered garage parking.
Eligibility to participate in the Employee Referral Bonus Program, with up to $1,000 per referral.