Assistant Manager - Room Operations

Marriott•Park City, UT

1d•$28 - $31

About The Position

This entry-level management position supports the day-to-day activities of Rooms Operations, including Housekeeping, Recreation, Laundry, Bell Staff, AYS, Front Desk, and Concierge/Guest Services. The role helps employees carry out guest arrival and departure procedures and maintain the property’s cleanliness standards. It works to support guest and employee satisfaction and achieve the operating budget. The Assistant Manager supports shift operations, employee scheduling and performance, room revenue and occupancy, departmental expenses, and the guest experience. The position also helps address guest feedback and complaints and supports repeat-guest recognition.

Requirements

High school diploma or GED and 3 years of experience in guest services, front desk, housekeeping, or a related professional area; or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 1 year of experience in a related professional area.

Responsibilities

Open and close Front Desk and Housekeeping shifts, ensuring completion of assigned checklists and other duties.
Run and review critical information in Rooms Operations reports.
Understand the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
Operate department equipment as needed and report malfunctions.
Ensure employees have proper supplies and uniforms.
Understand night audit procedures and use reports as necessary.
Comply with loss prevention policies and procedures.
Communicate performance expectations to employees in accordance with their job descriptions.
Handle employee questions and concerns.
Schedule employees according to business demands and track time and attendance.
Supervise same-day selling procedures to maximize room revenue and property occupancy.
Verify room-rate accuracy to maximize revenue opportunities.
Use budgets, operating statements, and payroll progress reports to assist with managing Room Operations.
Participate in managing departmental controllable expenses to achieve or exceed budget goals.
Understand the impact of Room Operations on the property’s financial goals and objectives.
Assist with investigating employee and guest accidents.
Assist with using a guest information tracking system to support a repeat-guest recognition program and recognize guest preferences.
Set a positive example in guest relations.
Interact with guests to obtain feedback on product quality and service levels; respond to and handle guest problems and complaints, seeking supervisor assistance as needed.
Assist with reviewing comment cards and guest satisfaction results with employees.