Assistant Manager - Room Operations

Marriott•Newport Beach, CA

4d•$28 - $31

About The Position

This entry-level management position supports the day-to-day activities of Rooms Operations, including Housekeeping, Recreation, Laundry, Bell Staff, AYS, Front Desk, and Concierge/Guest Services. The role assists with guest arrival and departure procedures, property cleanliness standards, guest and employee satisfaction, and achievement of the operating budget. It supports operational staffing and shift activities, revenue and expense management, and the delivery of a positive guest experience.

Requirements

High school diploma or GED and 3 years of experience in guest services, front desk, housekeeping, or a related professional area; or
A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, and 1 year of experience in guest services, front desk, housekeeping, or a related professional area.

Responsibilities

Open and close Front Desk and Housekeeping shifts, completing assigned checklists and other duties.
Run and review critical information in Rooms Operations reports.
Understand the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services.
Operate department equipment as needed and report malfunctions.
Ensure employees have appropriate supplies and uniforms.
Understand night audit procedures and use related reports as needed.
Follow loss prevention policies and procedures.
Communicate performance expectations to employees in accordance with their job descriptions.
Handle employee questions and concerns.
Schedule employees according to business demands and track time and attendance.
Supervise same-day selling procedures to maximize room revenue and property occupancy.
Verify room-rate accuracy to maximize revenue opportunities.
Use budgets, operating statements, and payroll progress reports to assist in managing Room Operations.
Participate in managing departmental controllable expenses to meet or exceed budget goals.
Understand the impact of Room Operations on overall property financial goals and objectives.
Assist with investigations of employee and guest accidents.
Assist with use of a guest information tracking system to support repeat-guest recognition and identify preferences.
Set a positive example in guest relations.
Interact with guests to obtain feedback on product quality and service levels, respond to and handle guest problems and complaints, and seek supervisor assistance as needed.
Assist in reviewing comment cards and guest satisfaction results with employees.