Assistant Manager - Room Operations

Marriott•Detroit, MI

17h•$25 - $28•Onsite

About The Position

This entry-level management position supports the day-to-day activities of Rooms Operations, including Housekeeping, Recreation, Laundry, Bell Staff, AYS, Front Desk, and Concierge/Guest Services. The role helps employees carry out guest arrival and departure procedures and maintain the property’s cleanliness standards. It strives to ensure guest and employee satisfaction while achieving the operating budget. The Assistant Manager supports Rooms Operations shift management, employee scheduling and performance, budget management, revenue opportunities, and guest experience. The position also assists with investigating employee and guest accidents and reviewing guest feedback. Marriott International describes itself as an equal opportunity employer that values associates’ diverse backgrounds and provides access to opportunity. JW Marriott highlights associate well-being, camaraderie, and opportunities for training, development, and recognition.

Requirements

High school diploma or GED and 3 years of experience in guest services, front desk, housekeeping, or a related professional area; or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 1 year of experience in those areas.

Responsibilities

Open and close Front Desk and Housekeeping shifts, ensuring completion of assigned checklists and other duties.
Run and review critical information in Rooms Operations reports.
Understand the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
Operate department equipment as necessary and report malfunctions.
Ensure employees have proper supplies and uniforms.
Understand night audit procedures and use reports as necessary.
Understand and comply with loss prevention policies and procedures.
Communicate performance expectations to employees in accordance with their job descriptions.
Handle employee questions and concerns.
Schedule employees to meet business demands and track time and attendance.
Supervise same-day selling procedures to maximize room revenue and property occupancy.
Verify room-rate accuracy to maximize revenue opportunities.
Use budgets, operating statements, and payroll progress reports to assist in managing Room Operations.
Participate in managing departmental controllable expenses to achieve or exceed budget goals.
Understand the impact of Room Operations on overall property financial goals and objectives.
Assist in investigating employee and guest accidents.
Assist with use of a guest information tracking system to support repeat-guest recognition and preferences.
Set a positive example for guest relations.
Interact with guests to obtain feedback on product quality and service; respond to and handle guest problems and complaints, seeking supervisor assistance as necessary.
Assist in reviewing comment cards and guest satisfaction results with employees.