Assistant Manager - Room Operations

Marriott•Long Beach, CA

2d•$28 - $31

About The Position

This entry-level management position supports the day-to-day activities of Rooms Operations, including Housekeeping, Recreation, Laundry, Bell Staff, AYS, Front Desk, and Concierge/Guest Services. The Assistant Manager helps employees carry out guest arrival and departure procedures and maintain the property’s cleanliness standards. The role strives to ensure guest and employee satisfaction while achieving operating budget goals. The position supports shift operations, reporting, scheduling, employee questions and concerns, revenue and expense management, and guest experience activities. It also contributes to a positive, thoughtful hospitality experience in keeping with Marriott and JW Marriott service standards.

Requirements

High school diploma or GED and 3 years of experience in guest services, front desk, housekeeping, or a related professional area; or
A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, and 1 year of experience in guest services, front desk, housekeeping, or a related professional area.

Responsibilities

Open and close Front Desk shifts and Housekeeping operations, ensuring completion of assigned shift checklists and other duties.
Run and review critical information in Rooms Operations reports.
Understand the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
Operate department equipment as necessary and report malfunctions.
Ensure employees have proper supplies and uniforms.
Understand night audit procedures and use related reports as needed.
Understand and comply with loss prevention policies and procedures.
Communicate performance expectations to employees in accordance with job descriptions.
Handle employee questions and concerns.
Schedule employees according to business demands and track employee time and attendance.
Supervise same-day selling procedures to maximize room revenue and property occupancy.
Verify room-rate accuracy to maximize revenue opportunities.
Use budgets, operating statements, and payroll progress reports to assist in managing Room Operations.
Participate in managing departmental controllable expenses to meet or exceed budget goals.
Understand the impact of Room Operations on overall property financial goals and objectives.
Assist in investigating employee and guest accidents.
Assist with the guest information tracking system to support a repeat-guest recognition program and recognize guest preferences.
Set a positive example for guest relations.
Obtain guest feedback on product quality and service, respond to and handle guest problems and complaints, and seek supervisor assistance as necessary.
Assist in reviewing comment cards and guest satisfaction results with employees.