Assistant Manager - Room Operations

Marriott • Denver, CO

23h • $28 - $31

About The Position

This entry-level management position supports the day-to-day activities of Rooms Operations, including Housekeeping, Recreation, Laundry, Bell Staff, AYS, Front Desk, and Concierge/Guest Services. The role helps employees carry out guest arrival and departure procedures, maintain property cleanliness standards, support guest and employee satisfaction, and achieve the operating budget.

The Assistant Manager supports Rooms Operations management and budgeting, oversees shift procedures and employee scheduling, and helps manage the guest experience. The position also contributes to revenue and expense goals, responds to guest feedback and complaints, and supports employee performance and operational standards.

Marriott International describes itself as an equal opportunity employer committed to welcoming all and valuing associates’ diverse backgrounds. The Ritz-Carlton presents its Gold Standards, including its Employee Promise, Credo, and Service Values, as guiding principles for the role.

Requirements

• High school diploma or GED and 3 years of experience in guest services, front desk, housekeeping, or a related professional area; alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 1 year of experience in one of those areas.

Responsibilities

• Open and close Front Desk shifts and Housekeeping shifts, ensuring completion of assigned shift checklists and other duties.
• Run and review critical information contained in Rooms Operations reports.
• Understand the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
• Operate department equipment as necessary and report malfunctions.
• Ensure employees have proper supplies and uniforms.
• Understand night audit procedures and use relevant reports as necessary.
• Understand and comply with loss prevention policies and procedures.
• Communicate performance expectations to employees in accordance with their job descriptions.
• Handle employee questions and concerns.
• Schedule employees according to business demands and track employee time and attendance.
• Supervise same-day selling procedures to maximize room revenue and property occupancy.
• Verify room-rate accuracy to maximize revenue opportunities.
• Use budgets, operating statements, and payroll progress reports to assist with management of Room Operations.
• Participate in managing departmental controllable expenses to achieve or exceed budgeted goals.
• Understand the impact of Room Operations on overall property financial goals and objectives.
• Assist in investigating employee and guest accidents.
• Assist with use of a guest information tracking system to support a repeat-guest recognition program and recognize guest preferences.
• Set a positive example for guest relations.
• Interact with guests to obtain feedback on product quality and service levels; respond to and handle guest problems and complaints, seeking supervisor assistance as necessary.
• Assist in reviewing comment cards and guest satisfaction results with employees.

Benefits

• A wide range of benefits designed to support employees and their families, wellbeing, careers, and personal interests; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED