Assistant Manager - Room Operations

Marriott•Atlanta, GA

9d•$26 - $29

About The Position

This entry-level management position supports the day-to-day activities of Rooms Operations, including Housekeeping, Recreation, Laundry, Bell Staff, AYS, Front Desk, and Concierge/Guest Services. The role assists employees with guest arrival and departure procedures and helps maintain the property’s cleanliness standards. It works to support guest and employee satisfaction and achieve the operating budget. The Assistant Manager helps coordinate operational activities, employee scheduling, supplies, equipment, reporting, and guest service. The position also contributes to room revenue and expense management and supports a positive guest experience.

Requirements

High school diploma or GED and 3 years of experience in guest services, front desk, housekeeping, or a related professional area; alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 1 year of experience in guest services, front desk, housekeeping, or a related professional area.

Responsibilities

Open and close Front Desk shifts and Housekeeping shifts, ensuring completion of assigned checklists and other duties.
Run and review critical information in room operations reports.
Understand the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
Operate department equipment as necessary and report malfunctions.
Ensure employees have proper supplies and uniforms.
Understand night audit procedures and use reports as necessary.
Understand and comply with loss prevention policies and procedures.
Communicate performance expectations to employees in accordance with each position’s job description.
Handle employee questions and concerns.
Schedule employees effectively according to business demands and track time and attendance.
Supervise same-day selling procedures to maximize room revenue and property occupancy.
Verify room-rate accuracy to maximize revenue opportunities.
Use budgets, operating statements, and payroll progress reports as needed to assist with Room Operations management.
Participate in managing departmental controllable expenses to achieve or exceed budgeted goals.
Understand how Room Operations affect overall property financial goals and objectives.
Assist with investigations of employee and guest accidents.
Assist with use of a guest information tracking system to support repeat-guest recognition and account for guest preferences.
Set a positive example for guest relations.
Interact with guests to obtain feedback on product quality and service; respond to and handle guest problems and complaints, seeking supervisor assistance as necessary.
Assist with reviewing comment cards and guest satisfaction results with employees.