Room Operations Manager

Sage Hospitality•Denver, CO

2d•$62,000 - $65,000•Onsite

About The Position

The Front Desk Manager is responsible for the daily operation of the Front Desk and serves as the main contact for guests and other hotel departments. The role ensures efficient guest registration, checkout, and telephone service, and that Front Desk Agents perform their duties in accordance with established policies and procedures. The manager also assists with training and hiring Front Desk Agents.

Requirements

High school diploma or equivalent.
At least two years of previous experience as a front desk supervisor, or at least four years of hotel front office experience.
Working knowledge of guest services and hotel services, policies, or operations.
High school graduate-level mathematical aptitude.
Knowledge of standard cash-handling procedures and computerized cash register systems.
Ability to read written communications and a monochrome computer screen.
Strong comprehension and literacy skills to review correspondence, initiate reports, and conduct training.
Ability to stand for most of the shift, repeatedly bend and kneel while filing, and reach all areas of the hotel.
Ability to occasionally carry and lift files and office items weighing up to 25 pounds.

Responsibilities

Ensure guest arrival and departure procedures are followed accurately, smoothly, and in a timely manner.
Ensure the Front Desk team accurately calculates and posts monies, receipts, guest accounts, and other forms of credit, following proper cash-handling methods and established procedures.
Control cash transactions at the Front Desk and maintain responsibility for a personal bank as specified by hotel bank agreement policy.
Assist and make recommendations to the Assistant General Manager regarding performance evaluations, discipline, and terminations.
Coordinate guest service efforts, including group arrivals and departures and guest transportation, to maximize the guest experience.
Coordinate activities and foster good relations with valet and taxi services.
Provide information and assist staff in recommending area restaurants, theaters, community events, and activities.
Follow up on guest complaints or problems in a timely and professional manner.
Implement emergency training and procedures to protect hotel guests, staff, and company assets.
Ensure all Front Desk Associate duties are completed daily.
Assist in training and hiring Front Desk Agents.

Benefits

Unlimited paid time off.
Medical, dental, and vision insurance.
Eligibility to participate in the Company’s 401(k) program with employer matching.
Health savings and flexible spending accounts.
Basic life and AD&D insurance.
Company-paid short-term disability.
Paid FMLA leave for up to 12 weeks.
Employee Assistance Program.
Discounts on Marriott and Sage hotels, restaurants, and more.
One hot meal per shift in the associate cafeteria.
Free covered garage parking.
Eligibility to participate in the Employee Referral Bonus Program, with up to $1,000 per referral.