Manager, Operations (3584)

US Heart & Vascular•Sugar Land, TX

About The Position

US Heart and Vascular is hiring an Operations Manager for Houston Cardiovascular Associates in Sugar Land, Texas. Under the direction of the Regional President, this role develops, administers, directs, and coordinates business operations and effective processes for each clinic, while providing direction and ongoing support for company policies and procedures. The position regularly travels to clinics to provide leadership and direction to clinic management and support positive relationships between clinics and physicians. The Operations Manager works with clinic managers, staff, physicians, department directors, senior management, and corporate teams to improve clinic operations, billing and collections, cash collection, accounts receivable, staff productivity, and financial performance. The role also oversees assigned staff and supports clinic onboarding, affiliate transitions, training, performance goals, and process improvement. The position maintains a safe workplace, follows company processes and policies, and fosters a respectful, cooperative team environment.

Requirements

Bachelor’s degree in health administration, business administration, or a closely related field.
Ten years of supervisory or management experience in a physician practice management environment.
Experience working in an electronic practice management (EPM) environment and troubleshooting and resolving issues at the clinic level.
Ability to establish, build, and maintain business relationships with peers, staff, and physicians based on trust and respect.
If driving for work purposes, a current valid state driver’s license and required minimum auto insurance coverage.

Nice To Haves

Multi-site management experience, preferably in a specialty practice and/or cardiology.
Experience working in a private-equity-backed environment.
Master’s degree in health administration or business administration.

Responsibilities

Act as a liaison between clinic managers and staff and the Home Office to support effective billing and collections and resolve issues.
Coordinate with senior management to resolve organizational problems, including electronic practice management troubleshooting and marketing matters.
Communicate with physicians, clinic managers, department directors, and the executive team to promote quality, efficiency, and continuous improvement.
Identify opportunities to develop and implement best-practice procedures across the company.
Consult with peers and advise on problems affecting billing and collections as they relate to clinic operations.
Initiate timely corrective action plans in response to unfavorable results and trends, as directed by the Regional President or manager.
Identify training needs and implement training delivery and follow-up processes.
Work with clinic managers and staff to develop and implement performance goals aligned with company and clinic objectives.
Monitor and improve cash collections and accounts receivable for each clinic in coordination with the corporate business office.
Ensure effective point-of-service processes are in place to capture payments at the time of service.
Support office managers in overseeing staff productivity, FTE management, overtime minimization, and clinic financial performance.
Analyze systems and procedures and recommend changes to improve workflow and efficiency.
Manage assigned staff, including payroll, time off, coaching, counseling, mentoring, and termination.
Facilitate communication between clinics and appropriate corporate representatives.
Assist with onboarding new clinics and implementing policies and procedures, and support transitions involving new affiliates, employees, and vendors.
Travel regularly to clinics to provide leadership and direction to clinic management and maintain positive clinic-physician relations.
Follow safety protocols, report hazards, and participate in required safety training.
When driving for work, ensure vehicles are operated and maintained in compliance with safety, regulatory, and company requirements.
Foster a team-oriented environment by encouraging cooperation, providing support, and resolving conflicts constructively.
Demonstrate integrity, professionalism, and respect in all interactions.
Follow organizational processes and policies.
Perform other duties as assigned.