Operations Manager

International Paper•Minneapolis, MN

2d•$80,000 - $101,000•Onsite

About The Position

The Operations Manager is responsible for the Customer Service and Shipping Departments and reports directly to the Complex General Manager. The role provides overall direction and leadership to the customer support team, improving efficiency, profitability, and customer satisfaction through service and operational strategies. The manager also sets challenging work and development objectives for team members and shares accountability for organizational goals. The position serves as a frontline decision maker for significant customer accounts, including some with enterprise agreements, and provides process and product expertise to other team members. Responsibilities include overseeing customer requests and order processing, supply chain and replenishment, forecasting and inventory standards, production scheduling, price updates, shipments, freight logistics, and third-party warehousing. The successful candidate will implement and maintain systems, drive manufacturing improvements, and lead, coach, motivate, and engage work teams to meet operational objectives. The position supports lead-team goals related to safety, engagement, and EBIT.

Requirements

Experience in Shipping and/or Customer Service is required.
At least five years of manufacturing experience in the corrugated industry is preferred.
At least five years of demonstrated supervisory and leadership experience is preferred.
Strong organizational skills and the ability to respond to operational support requirements, organize time effectively, and prioritize tasks amid fluctuating workloads.
Ability to lead and coordinate multifunctional teams and collaborate with other departments, customers, and business partners.
Demonstrated leadership ability to drive results and influence others to meet department objectives.
Proven track record of accurate data entry.
Proficiency in Excel, Word, and Outlook.
Ability to learn industry- and customer-specific computer systems.

Nice To Haves

A relevant degree in Business Administration or Operations Management.
KIWI knowledge.

Responsibilities

Provide overall direction and leadership to the customer support team and implement service and operations strategies to improve efficiency, profitability, and customer satisfaction.
Set challenging work and development objectives for team members and share accountability for organizational goals.
Act as a frontline decision maker and manage major and significant customer accounts, including accounts with enterprise agreements.
Provide process and product expertise and serve as a subject-matter resource for other team members.
Receive and process requests for price quotations, purchase orders, order changes, adjustments, and cancellations.
Provide supply chain and replenishment leadership for facility customers.
Track forecast accuracy and define inventory and safety-stock standards.
Schedule facility production demands efficiently.
Manage order requirements through an outside sales organization and offsite customer service organization.
Manage commercial price updates, including price lists, trackers, audits, and communications with customers and the commercial team.
Understand plant backlogs by customer; work with Production to understand machine loading, booking, and load schedules; communicate shipment timing internally and externally.
Manage third-party freight logistics, Customer HUB/PORTAL requirements, and IP freight systems.
Manage a third-party warehouse.
Optimize trailers and minimize trailer use.
Support lead-team objectives, including safety, engagement, and EBIT.
Implement and maintain systems and drive manufacturing improvements.
Lead, coach, motivate, and engage work teams to accomplish operational objectives.