Operations Manager Trainee

PDS Health•Lutz, FL

About The Position

The Operations Manager Trainee (OMT) develops the skills and company knowledge needed to independently manage a financially viable PDS-supported dental office. The trainee owns their professional development by completing the OM Development Program, with support from a direct supervisor. Development includes structured curriculum, practical on-the-job application, and development meetings. The expectation is that the trainee will be prepared to independently manage a dental office within 4–6 months after timely completion of the program. The role includes learning to lead and develop office teams, implement operational practices, manage financial performance, resolve staff and patient issues, and support a positive patient experience. Trainees report weekly to a Regional Manager. Upon completing the training program, the role becomes salaried.

Requirements

High school diploma or equivalent.
Five or more years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance, with the license verified through a motor vehicle record check at hire; alternatively, have reliable alternate transportation that enables required timely travel between offices.
Demonstrate results orientation, effective team-building, patient advocacy, process-focused operations, financial acumen, and influencing and coaching skills.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Exercise independent judgment and make timely, accurate decisions with sometimes vague or limited information.
Multitask and work effectively in a fast-paced, sometimes ambiguous environment without compromising work quality.
Prioritize tasks and projects with limited direction while contributing to organizational success.
Read, analyze, and interpret common financial reports and legal documents, and respond to inquiries from patients, team members, regulators, vendors, and other business contacts.
Draw valid conclusions, use sound judgment, make decisions under pressure, and interpret and apply policies and procedures.
Apply mathematical concepts, including probability, statistical inference, fractions, percentages, ratios, and proportions, to practical situations.
Take personal responsibility for assigned work, work with others, and accept direction.
Show commitment to educational advancement and flexibility in adapting processes to unique needs.
Communicate and present information effectively verbally and in writing; lead, prioritize, coach, mentor, train, write performance evaluations, provide feedback, and handle team-member relations issues.
Demonstrate organizational ability and a systematic approach to assignments, including the ability to bring order to complex situations.
Identify, analyze, and solve problems; be detail-oriented, organized, process-focused, proactive, self-motivated, and patient-focused.
Create presentations and demonstrate strong presentation skills.
Meet the role’s physical and work-environment requirements, including occasional travel and driving, and periodically lifting or carrying materials typically weighing less than 40 pounds.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

Model company culture, values, standards, and best operational practices, and learn to foster an environment that promotes PDS culture and values.
Assess, hire, train, supervise, counsel, coach, and retain team members who are a good fit.
Investigate and resolve staff and patient issues by analyzing relevant facts and developing timely, effective solutions.
Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth and manage expenses to meet monthly goals and budgets.
Develop proficiency in cash management and accounting protocols.
Learn to help the team deliver the Perfect Patient Experience.
Provide leadership, coaching, and mentoring to identify and implement opportunities for improvement.
Maintain commitments and open communication with direct supervisors, raising issues and concerns openly and early.
Maintain a professional appearance and demeanor and communicate respectfully and professionally.
Develop proficiency with People-related functions, including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and systems effectiveness.
By the end of the development program, demonstrate competency managing Front Office and Back Office team members and developing the team.
Develop and implement an office success plan, including staff development and protocols for efficient operations during manager absences.
Perform other duties assigned by the direct supervisor that support improved team-member development outcomes.
Travel to multiple assigned offices as required, potentially several times per day, with travel that may be planned or unplanned and subject to change.