Operations Manager Trainee

PDS Health•Odessa, NY

2d•$27 - $37

About The Position

The Operations Manager Trainee (OMT) learns the skills and company knowledge needed to independently manage a financially viable PDS-supported dental office. The trainee owns their professional development by completing the OM Development Program with support from a direct supervisor. Development includes structured curriculum, practical on-the-job application, and development meetings. The role is hired with the expectation that the trainee will be able to independently manage a dental office within 4–6 months after timely completion of the program. Upon program completion, the role becomes salaried.

Requirements

High school diploma or equivalent.
Five or more years of related operational management work experience.
A valid driver’s license and automobile insurance, subject to verification by a motor vehicle record check at hire; alternatively, reliable alternate transportation that allows timely travel to assigned offices.
Reliable transportation and ability to travel to multiple offices per day, sometimes several times per day; travel may be planned or unplanned and may change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely and accurate independent decisions using information that may be vague or limited.
Ability to multitask and work effectively in a fast-paced, sometimes ambiguous environment while maintaining work quality.
Ability to prioritize tasks and projects with limited direction and contribute to organizational success.
Ability to read, analyze, and interpret common financial reports and legal documents, and respond to inquiries from patients, team members, regulators, vendors, and other business contacts.
Ability to draw valid conclusions, apply sound judgment, and make decisions under pressure.
Ability to interpret and apply policies and procedures.
Ability to work with mathematical concepts and apply fractions, percentages, ratios, and proportions to practical situations.
Personal responsibility, ability to work with others and accept direction, and commitment to educational advancement and adapting processes to meet unique needs.
Effective verbal and written communication and presentation skills, including the ability to lead, prioritize team duties, coach, mentor, train, write performance evaluations, provide feedback, and handle team-member relations issues.
Strong organizational skills and a systematic approach to assignments, including the ability to bring order to complex situations.
Strong problem identification, analysis, and resolution skills.
Detail-oriented, organized, process-focused, proactive, self-motivated, and patient-focused approach.
Ability to create presentations and deliver them effectively.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

Model company culture, values, standards, and operational practices in accordance with the We Believe Behavioral Framework, and learn to promote PDS culture and values daily.
Assess, hire, train, supervise, counsel, coach, and retain appropriate team members.
Investigate and resolve staff and patient issues by analyzing relevant facts and circumstances and developing timely, effective, and practical solutions.
Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth.
Manage expenses to achieve monthly goals and budgets.
Demonstrate proficiency in and adherence to cash management and accounting protocols.
Help develop the team’s ability to deliver the Perfect Patient Experience.
Provide leadership, coaching, and mentoring to identify and implement improvement opportunities.
Maintain commitments and open communication with direct supervisors, raising issues and concerns promptly.
Maintain a professional appearance and demeanor and communicate respectfully in accordance with company policies.
Develop proficiency with people-related processes and resources, including assessment, hiring, retention, performance evaluation, separation, and compensation guidance and execution.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
By the end of the development program, demonstrate competence in managing front-office and back-office teams, including leadership and team development.
Develop and implement an office success plan, including staff development and protocols that support efficient operations during manager absences.
Perform other duties assigned by the direct supervisor that improve team-member development outcomes.