Operations Manager Trainee

PDS Health•Menifee, CA

11d•$29 - $40

About The Position

The Operations Manager Trainee (OMT) develops the skills and company knowledge needed to independently manage a financially viable PDS-supported dental office. The trainee owns their professional development by completing the OM Development Program, supported by a direct supervisor through structured curriculum, practical on-the-job application, and development meetings. The role is expected to lead to independent dental office management within 4–6 months after timely completion of the program. The OMT learns to manage Front Office and Back Office teams, support the Owner Dentist, execute the PDS Operational Model, and drive office performance. The trainee develops capability in team leadership, hiring and retention, patient experience, financial and expense management, compliance, and office operations. The position involves travel to multiple offices, potentially several times per day, and may include field visits and driving. Upon completion of the Operations Manager training program, the role becomes salaried.

Requirements

High school diploma or equivalent.
Five or more years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance, with the license verified through a motor vehicle record check at hire; alternatively, have reliable alternate transportation that permits timely travel to assigned offices.
Travel to multiple offices per day as required; travel may be planned or unplanned and may change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to exercise independent judgment and make timely, accurate decisions with incomplete or ambiguous information.
Ability to multitask and work in a fast-paced, sometimes ambiguous environment while maintaining work quality.
Ability to prioritize tasks and projects with limited direction and contribute to organizational success.
Ability to read and interpret financial reports and legal documents, and respond to inquiries from patients, team members, regulators, vendors, and other business contacts.
Ability to draw valid conclusions, use sound judgment, and make decisions under pressure.
Ability to interpret and apply policies and procedures.
Ability to work with mathematical concepts, including probability, statistical inference, fractions, percentages, ratios, and proportions.
Personal responsibility, ability to work with others and accept direction, and commitment to educational advancement and adapting processes to unique needs.
Effective verbal and written communication and ability to lead, prioritize team duties, coach, mentor, train, write performance evaluations, provide feedback, and handle team-member relations issues.
Strong organizational skills and a systematic approach to assignments, including the ability to bring order to complex situations.
Strong problem-identification, analysis, and problem-solving skills.
Detail-oriented, organized, process-focused, proactive, self-motivated, and patient-focused approach.
Ability to create presentations and deliver them effectively.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

Model company culture, values, standards, and operational practices, and learn to promote PDS culture and values.
Assess, hire, train, supervise, counsel, coach, and retain suitable team members.
Investigate and resolve staff and patient issues by assessing relevant facts and developing timely, effective solutions.
Execute the PDS Operational Model consistently and partner with the Owner Dentist to meet office imperatives.
Drive year-over-year revenue and profit growth.
Manage expenses to meet monthly goals and budgets.
Demonstrate proficiency in cash management and accounting protocols.
Help develop the team’s ability to deliver the Perfect Patient Experience.
Provide leadership, coaching, and mentoring to identify and implement improvement opportunities.
Maintain commitments and open communication with direct supervisors, raising issues and concerns promptly.
Maintain a professional appearance and demeanor and treat others professionally and respectfully.
Develop proficiency with people-related processes, including assessment, hiring, retention, performance evaluation, separation, and compensation guidance and execution.
Ensure compliance with company policies and applicable state, federal, and other regulations.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
By program completion, demonstrate competency managing Front Office and Back Office team members and developing the team.
Develop and implement an office success plan, including staff development and protocols that support efficient operations during manager absences.
Perform other duties assigned by the direct supervisor that support improved team-member development outcomes.