Operations Manager Trainee

PDS Health•Baton Rouge, LA

22h

About The Position

The Operations Manager Trainee (OMT) learns the skills and company knowledge needed to independently run a financially viable PDS-supported dental office. The trainee owns their professional development by completing the OM Development Program with support from a direct supervisor. Development includes structured curriculum, on-the-job practical application, and development meetings. The role is hired with the expectation that the trainee will be able to independently manage a dental office within 4–6 months, following timely completion of the program. Upon completing the training program, the role becomes salaried.

Requirements

High school diploma or equivalent.
Five or more years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance; the license is verified through a motor vehicle record check at hire. Alternatively, have reliable alternate transportation that enables required timely travel to multiple assigned offices.
Travel to multiple offices per day, potentially several times per day; travel may be planned or unplanned and may change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely, accurate decisions using sometimes vague or limited information; multitask and prioritize effectively in a fast-paced, ambiguous environment; and work with limited direction.
Ability to read and interpret financial reports and legal documents, respond to inquiries, draw valid conclusions, exercise sound judgment under pressure, and interpret and apply policies and procedures.
Ability to work with mathematical concepts including probability, statistical inference, fractions, percentages, ratios, and proportions.
Strong personal responsibility, ability to work with others and accept direction, commitment to educational advancement, and flexibility in adapting processes to unique needs.
Effective verbal and written communication, presentation, team leadership, prioritization, coaching, mentoring, training, performance evaluation, feedback, and team member relations skills.
Strong organizational skills and a systematic approach to assignments, with the ability to bring order to complex situations.
Strong problem-identification, analysis, and solving skills; detail orientation; self-motivation; proactive work habits; and a patient-focused approach.
Ability to create presentations and deliver them effectively.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

Model company culture, values, standards, and operational best practices based on the We Believe Behavioral Framework, and learn to foster an environment that reflects PDS culture and values.
Assess, hire, train, supervise, counsel, coach, and retain appropriate team members.
Assess, investigate, and resolve staff and patient issues by reviewing relevant facts and developing timely, effective, logical, and creative solutions.
Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth.
Manage expenses to achieve monthly goals and budgets.
Demonstrate proficiency in cash management and accounting protocols.
Help develop the team’s ability to deliver the Perfect Patient Experience.
Provide leadership, coaching, and mentoring to identify and implement improvement opportunities.
Keep commitments and maintain open communication with direct supervisors, raising issues and concerns early.
Maintain a professional appearance and demeanor and address others professionally and respectfully.
Develop proficiency with People-related tools and resources, including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Report weekly to the Regional Manager on accomplishments, areas for improvement, performance goals, and system effectiveness.
By the end of the development program, demonstrate competence managing Front Office and Back Office teams, including leadership and team development.
Develop and implement an office success plan, including staff development and office protocols that support efficient operations during manager absences.
Perform other duties assigned by the direct supervisor that improve team member development outcomes.