Operations Manager Trainee

PDS Health•Worcester, MA

7d•$30 - $40

About The Position

The Operations Manager Trainee (OMT) develops the skills and company knowledge needed to independently manage a financially viable PDS-supported dental office. The trainee owns their professional development by completing the OM Development Program with support from a direct supervisor. Development includes structured curriculum, practical on-the-job application, and development meetings. The role is hired with the expectation that the trainee will be able to manage a dental office independently within 4–6 months after timely completion of the program. The trainee learns to lead office operations, develop staff, deliver a positive patient experience, and achieve revenue, profit, expense, and budget goals in partnership with the Owner Dentist. The role includes travel to multiple offices, potentially several times in a day, and reporting weekly to the Regional Manager. Upon completion of the training program, the role becomes salaried.

Requirements

High school diploma or equivalent.
Five or more years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance, subject to motor vehicle record verification at hire, or have reliable alternate transportation that enables timely travel to multiple offices per day.
Ability to travel to multiple offices per day, sometimes several times per day; travel may be planned or unplanned and may change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely, accurate, and independent decisions based on available information, including when information is vague or limited.
Ability to multitask and work effectively in a fast-paced, sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction and contribute to organizational success.
Ability to read and interpret financial reports and legal documents, and respond to inquiries from patients, team members, regulatory agencies, vendors, and others in the business community.
Ability to draw valid conclusions, use sound judgment, make decisions under pressure, and interpret and apply policies and procedures.
Ability to work with mathematical concepts, including probability and statistical inference, and apply fractions, percentages, ratios, and proportions to practical situations.
Personal responsibility, ability to work with others and accept direction, and flexibility in adapting processes to unique needs.
Ability to communicate and present information effectively verbally and in writing; lead, prioritize, coach, mentor, and train a team; write performance evaluations; provide feedback; and handle team-member relations issues.
Strong organizational skills and a systematic approach to assignments, including the ability to bring order to complex situations.
Strong problem-identification, analysis, and resolution skills.
Detail-oriented, organized, process-focused, proactive, self-motivated, and patient-focused approach.
Ability to create presentations and deliver them effectively.
Ability to sit, stand, walk, keyboard, finger, handle or feel, reach with hands and arms, see, talk, and hear; occasional stooping, kneeling, bending, or crouching; and frequent lifting or carrying of materials typically weighing less than 40 pounds.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team and mentoring and coaching subordinates.

Responsibilities

Model company culture, values, standards, and operational practices, and learn to foster an environment that promotes PDS culture and values.
Assess, hire, train, supervise, counsel, coach, and retain suitable team members.
Assess, investigate, and resolve staff and patient issues by analyzing circumstances and developing timely, effective solutions.
Execute the PDS Operational Model consistently and meet office imperatives in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth.
Manage expenses to achieve monthly goals and budgets.
Demonstrate proficiency in cash management and accounting protocols.
Develop the team’s ability to deliver the Perfect Patient Experience.
Lead, coach, and mentor team members, identifying and implementing improvement opportunities.
Maintain open communication with direct supervisors, keep commitments, and raise issues and concerns early.
Maintain a professional appearance and demeanor and treat others respectfully.
Learn and use available people-related tools and resources for assessment, hiring, retention, performance evaluation, separation, and compensation processes.
Ensure compliance with company policies and applicable state, federal, and other regulations.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
By the end of the development program, demonstrate competency managing Front Office and Back Office teams, including leadership and team-development capabilities.
Develop and implement an office success plan, including staff development and protocols that support efficient operations during manager absences.
Travel to assigned offices as required, including planned or unplanned travel that may change without notice.
Perform other duties assigned by the direct supervisor that improve team-member development outcomes.