Operations Manager Trainee

PDS Health•Palm Springs, FL

10d•$28 - $39

About The Position

The Operations Manager Trainee (OMT) develops the skills and company knowledge needed to independently manage a financially viable PDS-supported dental office. The trainee owns their professional development by completing the OM Development Program, with support from a direct supervisor, through structured coursework, practical on-the-job application, and development meetings. The role is expected to prepare the trainee to independently manage a dental office within 4–6 months after timely completion of the program. The OMT learns to lead office operations, develop and retain team members, support a positive patient experience, and meet financial and operational goals in partnership with the Owner Dentist. The position requires travel between assigned offices and includes office-based work as well as field visits and driving. Upon completion of the training program, the role becomes salaried.

Requirements

High school diploma or equivalent.
At least five years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance, with license verification through a motor vehicle record check at hire; alternatively, have reliable transportation that enables required timely travel between multiple offices.
Travel to multiple offices per day as required; travel may be planned or unplanned and may change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely, accurate decisions using sometimes vague or limited information; multitask and prioritize effectively in a fast-paced, sometimes ambiguous environment.
Ability to analyze financial reports and legal documents, respond to inquiries, draw conclusions, exercise sound judgment under pressure, and interpret and apply policies and procedures.
Ability to apply mathematical concepts, including probability, statistical inference, fractions, percentages, ratios, and proportions, to practical situations.
Strong personal responsibility, ability to work with others and accept direction, and commitment to educational advancement and adapting processes to unique needs.
Effective verbal and written communication and presentation skills; ability to lead, prioritize team duties, coach, mentor, train, write performance evaluations, provide feedback, and handle team-member relations issues.
Strong organizational, analytical, and problem-solving skills; detail-oriented, process-focused, proactive, self-motivated, and patient-focused.

Nice To Haves

Associate degree or bachelor’s degree.
At least five years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

Model company culture, values, standards, and best operational practices, and learn to foster an environment that promotes PDS culture and values.
Assess, hire, train, supervise, coach, counsel, and retain right-fit team members.
Assess, investigate, and resolve staff and patient issues by analyzing relevant facts and developing timely, effective solutions.
Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth.
Manage expenses to achieve monthly goals and budgets.
Demonstrate proficiency in cash management and accounting protocols.
Learn to catalyze team development of the Perfect Patient Experience.
Provide leadership, coaching, and mentoring to identify and implement improvement opportunities.
Keep commitments and communicate openly and early with direct supervisors about issues and concerns.
Maintain a professional appearance and demeanor and treat others professionally and respectfully.
Develop proficiency with People-related tools and resources, including assessment, hiring, retention, performance evaluation, separation, and compensation processes.
Ensure compliance with company policies and applicable state, federal, and other regulations.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
By the end of the development program, demonstrate the ability to manage Front Office and Back Office teams and develop team members.
Develop and implement an office success plan, including staff development and protocols that support efficient operations during manager absences.
Perform other duties assigned by the direct supervisor that improve team-member development outcomes.