Warehouse Operations Manager

Submittable • Bend, OR

2d • $60,000 - $80,000 • Onsite

About The Position

The Warehouse Operations Manager leads day-to-day operations at WeHero’s Bend, Oregon warehouse, which stores, assembles, and ships materials for WeHero’s volunteer events. The role owns inventory, kit fulfillment, shipping logistics, and the event materials budget to ensure each event receives complete, on-brand materials on time and within margin.

The position supervises the warehouse team and works with WeHero’s event, sales, and account management teams, Finance, and India Operations. As needed, the manager may travel to support events on site. Reliable fulfillment enables WeHero’s customers to offer employees well-run volunteer experiences that benefit their communities.

Requirements

• At least 4 years of experience in warehouse, fulfillment, logistics, or supply chain operations, including at least 2 years supervising staff or contractors.
• Working knowledge of inventory management practices, such as cycle counts, reorder planning, and demand-data forecasting.
• Experience tracking stock, orders, and costs using spreadsheets and an inventory or order management system.
• Experience coordinating shipments with carriers or third-party logistics providers.
• Experience managing budgets and purchasing, including negotiating vendor pricing and terms.
• Ability to set team priorities, delegate work, provide regular feedback, and follow through on commitments.
• Ability to plan and track multiple event deadlines, adapt when timelines change, and raise tradeoffs early with affected teams.
• Ability to write clear SOPs and status updates and collaborate with event, sales, and Finance partners on shared decisions.
• Ability to review warehouse processes and propose, test, and adopt improvements.
• Ability to perform hands-on warehouse work on site, including lifting, packing, and moving event materials weighing up to 50 lbs.
• Ability to travel to event sites as needed, approximately 10% of the time, with or without reasonable accommodation.
• Willingness to operate heavy machinery such as a forklift and complete initial and ongoing certification to comply with OSHA requirements.
• Must be eligible to work in the United States; scholastic or employment visas cannot be accommodated.
• Applicants residing in Alaska, Delaware, Hawaii, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, Washington, West Virginia, or Wyoming cannot be considered.

Nice To Haves

• Experience with international shipping and customs documentation.
• A degree or certification in supply chain, logistics, operations, or business; equivalent practical experience is valued equally.

Responsibilities

• Manage daily warehouse operations, including receiving, storage, kit assembly, quality control, and outbound shipping, ensuring event materials arrive complete and on time.
• Lead, schedule, train, and coach the warehouse team, including contract staff; set clear priorities and provide regular performance and development feedback.
• Own inventory planning and control, using event forecasts and sales pipeline information to maintain appropriate stock and reduce shortages, overstock, and waste.
• Plan and coordinate domestic and international shipping, tracking delivery timeliness, arrival condition, and cost.
• Manage supplier and shipping/logistics partner relationships, including identifying and evaluating vendors, negotiating pricing, quality, and terms, serving as the primary contact, reviewing vendor performance, resolving issues, and deciding whether to renew or change partners.
• Manage the event materials budget and purchasing with Finance, monitoring materials and shipping costs and keeping events within target margins.
• Document warehouse and shipping processes in SOPs, review them regularly with the team, and propose and implement improvements that reduce errors and costs, including for new and international markets.
• Coordinate with event, sales, account management, and India Operations teams to plan materials for upcoming events, support quick-turn requests, and maintain brand consistency.
• Support events as needed, including possible travel for material setup and on-site coordination, and arrange warehouse coverage before time away.

Benefits

• Comprehensive health and life insurance, with optional HSA, FSA, and DCA accounts.
• 401(k) plan with employer match starting day one.
• Equity stock options.
• Flexible hours, remote work options, and generous vacation and sick leave.
• Paid parental leave for mothers, fathers, and adoptive parents.
• Professional development stipends.
• Opportunities to participate in community outreach and volunteer programs.
• Monthly company-sponsored happy hours and gatherings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed