Assistant Manager of Store Operations

Hy-Vee, Inc.•Mission, KS

About The Position

The Assistant Manager Store Operations supervises and coordinates employee activities and ensures customer needs are met. The role supports store operations, customer service, employee training and performance, merchandising, labor scheduling, safety, sanitation, and profitability. The position is accountable to the District Store Director and Store Manager and supervises all positions except those listed above or designated by the Store Director. The Assistant Manager helps maintain a friendly, customer-focused store environment; oversees employee training and issues; supports pricing, promotions, inventory ordering, and displays; and helps ensure compliance with accounting, safety, security, sales, record-keeping, and company policies. The role also assists with recruitment, performance evaluations, personnel recommendations, employee education, and store maintenance. This position requires high school education or equivalent experience and at least one year of retail experience, including performing Assistant Manager duties. It involves medium physical work, exposure to dust, noise, temperature extremes, equipment hazards, and chemicals or solvents, in a fast-paced environment. Employment is contingent on successful completion of a pre-employment drug screen.

Requirements

High school education or equivalent experience.
One year or more of retail experience, including performing the duties of an Assistant Manager.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people by providing basic direction, follow technical manuals, and interact with people.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Visual ability for near and far vision, depth perception, color vision, and field of vision, with or without correction.
Successful completion of a pre-employment drug screen.

Nice To Haves

Pursue retail educational opportunities and continuing education whenever possible.

Responsibilities

Supervise and coordinate employee activities and ensure customer needs are met.
Promote a friendly, positive atmosphere and provide prompt, courteous, efficient customer service.
Assist customers with locating and handling products, carrying heavy items, and communicating suggestions or requests.
Answer customer telephone calls promptly and provide helpful service.
Uphold Hy-Vee’s values, including honesty, integrity, friendliness, respect, fairness, and care for customers and employees.
Oversee employee training, address employee issues, coordinate disciplinary procedures, and provide ongoing education about policies, procedures, and job duties.
Assist management with pricing and product blends; determine promotional display locations and help ensure product quality and quantities meet demand and profitability goals.
Ensure customer service, employee relations, and departmental profitability standards are met.
Ensure compliance with store accounting procedures and report potential problems.
Oversee building and grounds maintenance, sanitation, and cleanliness in accordance with store and company guidelines.
Use and understand store hardware and software technology.
Assist with forecasting and reviewing labor schedules according to Store Director guidelines.
Evaluate employee performance and recommend personnel actions, including promotion, transfer, or dismissal.
Train employees in safety procedures, enforce those procedures, complete customer accident forms and injury reports, and assign duties according to work restrictions.
Direct merchandise ordering in assigned areas and assist with shelf replenishment and display construction.
Coordinate employee compliance with established policies, laws, security, sales, and record-keeping practices.
Confer with employees and help resolve problems affecting duties, productivity, and compliance with policies and procedures.
Adhere to company policies and individual store guidelines, report as scheduled, and work the expected number of hours.
Determine employee motivational needs and provide an appropriate work environment.
Recruit and interview applicants to recommend or determine employment and may coordinate orientations.
Stay current with market trends, competition, products, equipment, and merchandising techniques.
Recommend merchandise additions, deletions, and shelf allocations.
Pursue retail educational and continuing education opportunities.
Assist in all areas of the store as needed and work with department heads on schedules, labor issues, purchasing, and merchandising.
Sell merchandise to employees and customers or issue merchandise for authorized inter-store transfers.
Handle cash registers and perform other job-related duties and special projects as required.