Manager of Store Operations

Hy-Vee, Inc.•Vermillion, SD

About The Position

The Manager of Store Operations supports the Store Director and other store leadership in overseeing daily operations, delivering excellent customer service, maintaining efficient workflows, and achieving sales and operational goals. The role leads and develops employees, maintains performance standards, and is responsible for the store even in the Store Director’s absence. It also promotes Hy-Vee’s values of honesty, integrity, friendliness, care, respect, sincerity, and high ethical standards. The position oversees store employees and contributes to staffing, training, scheduling, inventory, merchandising, pricing, customer service, store safety, and operational compliance. It works with the Store Director to improve growth and efficiency, supports department heads in meeting their goals, and helps balance customer service with labor costs. The role has daily contact with customers, employees, suppliers and vendors, and the general public, and occasional contact with regulatory agencies.

Requirements

High school education or equivalent experience.
Dale Carnegie and perimeter department training.
Over five years of similar or related managerial experience.
Ability to use logical or scientific thinking to solve problems involving abstract and concrete variables.
Ability to perform arithmetic, algebraic, and geometric calculations.
Ability to report, write, or edit articles for publication; prepare and deliver presentations; interview, counsel, or advise people; and evaluate technical data.
Ability to physically perform light work exerting up to 20 pounds of force frequently.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen.

Responsibilities

Assist store leadership in supervising and directing all store employees in alignment with company goals and standards.
Coach, train, and develop employees; address employee relations issues and resolve conflicts with support from the Store Director and HR as needed.
Model excellent customer service, teamwork, professionalism, and a positive attitude that fosters employee morale and an inclusive work environment.
Provide prompt, efficient, friendly customer service and help customers locate or reach products, handle heavy items, and communicate suggestions or requests.
Assist with store operations, including opening and closing procedures, scheduling, inventory control, and maintaining a clean, organized, and safe environment.
Coordinate daily workflows to maximize productivity and efficiency.
Ensure equipment and store systems function properly and coordinate repairs as needed.
Collaborate with the Store Director on strategies for growth and efficiency.
Coordinate and participate in recruiting, hiring, orientation, and training, reflecting the diversity of the communities served.
Help determine the appropriate balance between customer service and labor costs for the market.
Help develop pricing structures and merchandising plans and assist department heads in establishing criteria to meet department goals.
Oversee merchandising efforts, including stocking shelves, maintaining appealing displays, and ensuring accurate pricing.
Help manage inventory, including ordering and restocking, to minimize waste and prevent out-of-stocks.
Support promotional strategies and seasonal displays.
Represent the company positively and participate in, and encourage employee involvement in, local and company-wide community activities.
Help safeguard financial assets and review competitors’ pricing and new items.
Maintain store operations in accordance with company policies, store guidelines, procedures, the Code of Ethics, and applicable laws and regulations.
Report to work as scheduled and work the expected number of hours.
Pursue educational opportunities and encourage employees to do the same.
Assist in all areas of the store as needed, participate as a stockholder in corporate decisions, and perform other job-related duties and special projects.