Assistant Manager of Store Operations

Hy-Vee, Inc.•Cresco, IA

About The Position

The Assistant Manager Store Operations supervises and coordinates employee activities and ensures customers’ needs are met. The role supports store operations by promoting friendly, efficient customer service; overseeing employee training and performance; coordinating merchandising, ordering, labor scheduling, safety, sanitation, maintenance, and compliance; and assisting management with store profitability and personnel matters. The position has daily contact with customers, employees, suppliers/vendors, and the general public, with occasional contact with regulatory agencies. It is a fast-paced role with exposure to dust, noise, temperature extremes, moving equipment hazards, electrical shock, chemicals, and solvents. The position is authorized to purchase merchandise and supplies and order equipment repairs, and may have access to confidential pricing, sales, profit and loss, and wage information.

Requirements

High school education or equivalent experience.
At least one year of retail experience, including performing Assistant Manager duties.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people by providing basic direction, follow technical manuals, and interact with people.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Visual ability including near and distance vision, depth perception, color vision, and field of vision, with or without correction.
Ability to work in a fast-paced environment with exposure to dust, noise, temperature extremes, equipment movement hazards, electrical shock, chemicals, and solvents.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

Pursuing retail educational opportunities and continuing education is encouraged.
Current knowledge of market trends, competition, new products, equipment, and merchandising techniques is beneficial.

Responsibilities

Supervise and coordinate employee activities and ensure customer needs are met.
Promote a friendly, positive atmosphere and provide prompt, courteous, and efficient customer service, including assisting customers with products, heavy items, and requests.
Answer customer telephone calls promptly and provide helpful service.
Uphold and model Hy-Vee’s values, including honesty, integrity, friendliness, fairness, respect, and care for customers and employees.
Oversee employee training, address employee issues, coordinate disciplinary procedures, and provide ongoing education about company and store policies and duties.
Assist management in determining pricing and blends; direct merchandise ordering; and recommend merchandise additions, deletions, and shelf allocation.
Determine locations for advertising and promotional displays, ensure appropriate product quality and quantities, and assist with replenishing shelves and constructing displays.
Ensure customer service, employee relations, departmental profitability, accounting, security, sales, and record-keeping standards and procedures are followed.
Oversee building and grounds maintenance, sanitation, and cleanliness in accordance with store and company guidelines.
Use and understand store hardware and software technology.
Assist in forecasting and reviewing labor schedules and coordinate with department heads on schedules, labor, purchasing, and merchandising.
Evaluate employee performance and recommend personnel actions; participate in recruiting, interviewing, selection, orientations, and employee problem resolution as assigned.
Train and enforce safety procedures, complete customer accident and employee injury reports, and assign work consistent with employee restrictions.
Ensure employees comply with established policies and applicable laws.
Assist throughout the store as needed, handle cash registers, and sell or issue merchandise to authorized personnel.
Pursue retail education and stay current with market trends, competitors, products, equipment, and merchandising techniques.
Report to work as scheduled and work the expected number of hours.
Perform other job-related duties and special projects as required.