Assistant Manager of Store Operations-1

Hy-Vee, Inc. • Quincy, IL

8d • $20 - $25

About The Position

The Assistant Manager Store Operations supervises and coordinates employee activities to ensure customers’ needs are met. The role supports store management in customer service, employee training and performance, merchandising, pricing, inventory ordering, labor scheduling, safety, accounting compliance, sanitation, and overall store operations. The assistant manager may also assist in recruiting and interviewing, employee discipline, and other store areas as needed. The role reports to the District Store Director and Store Manager and oversees all positions except those designated otherwise by the Store Director.

Requirements

• High school diploma or equivalent experience.
• At least one year of retail experience, including performing Assistant Manager duties.
• Ability to solve practical problems involving a variety of variables and limited standardization, and to interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to interview for basic information, provide basic direction, follow technical manuals, and interact with people.
• Ability to perform medium physical work, exerting up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
• Visual ability including near and distance vision, depth perception, color vision, and field of vision, with or without correction.
• Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
• Availability to report to work when scheduled and work the expected number of hours.
• Successful completion of a pre-employment drug screen is required for employment.

Nice To Haves

• Continuing retail education or professional development.

Responsibilities

• Promote a friendly, positive, and customer-focused store environment through teamwork and professional conduct.
• Provide prompt, courteous, and efficient customer service, including assisting customers with products, carrying or loading items, responding to requests, and answering telephone calls.
• Uphold Hy-Vee’s values of honesty, integrity, friendliness, respect, caring, fairness, and ethical conduct.
• Oversee employee training, address employee issues, and coordinate disciplinary procedures when necessary.
• Assist management with pricing and product blends; determine promotional display locations and help ensure product quality and quantities meet customer and business needs.
• Ensure customer service, employee relations, departmental profitability, and store accounting standards are met; report potential accounting problems.
• Oversee building and grounds maintenance, sanitation, and store cleanliness in accordance with company and store guidelines.
• Use and understand store hardware and software technology.
• Assist with forecasting and reviewing labor schedules in accordance with Store Director guidelines.
• Evaluate employee performance and recommend personnel actions, including promotion, transfer, or dismissal.
• Train employees in safety procedures, enforce safe practices, complete customer accident and employee injury reports, and assign duties according to work restrictions.
• Direct merchandise ordering in assigned areas and assist with replenishing shelves and constructing displays.
• Coordinate employee compliance with established policies, laws, security, sales, and record-keeping procedures.
• Confer with employees to help resolve issues affecting job duties, productivity, and compliance with policies and procedures.
• Report to work as scheduled and work the expected number of hours.
• Determine employee motivational needs and provide an appropriate work environment.
• Recruit and interview applicants, recommend or determine hiring, and assist with orientation coordination.
• Stay current with market trends, competition, new products, equipment, and merchandising techniques.
• Provide continuing education to employees on updated company and store policies, procedures, and job duties.
• Recommend merchandise additions, deletions, and shelf allocation; pursue retail and continuing education opportunities.
• Assist throughout the store as needed and coordinate with department heads on schedules, labor, purchasing, and merchandising goals.
• Sell merchandise to employees and customers or issue merchandise through authorized requisitions and inter-store transfers; handle cash registers.
• Perform other job-related duties and special projects as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED