Assistant Manager of Store Operations-1

Hy-Vee•Quincy, IL

About The Position

The Assistant Manager of Store Operations supervises and coordinates employee activities and helps ensure customer needs are met. The role supports store management in delivering customer service, maintaining store standards, managing employees and merchandise, and meeting departmental profitability goals. It reports to the District Store Director and Store Manager and supervises all positions except those designated by the Store Director or listed above. The Assistant Manager helps uphold Hy-Vee’s culture and values, including honesty, integrity, friendliness, respect, and care for customers and employees. The position oversees employee training and performance, assists with hiring and employee issues, supports scheduling and labor planning, and coordinates compliance with company policies, laws, security, sales, and record-keeping procedures. It also assists with pricing, promotional displays, product quality and ordering, merchandising, store sanitation, maintenance, and safety. This is a fast-paced position involving daily contact with customers, employees, suppliers, and the general public. The work may involve exposure to dust, noise, temperature extremes, equipment movement hazards, electrical shock, and chemicals or solvents. The anticipated starting wage is $20.00 to $25.00 per hour, depending on experience. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
At least one year of retail experience, including performing Assistant Manager duties.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview people to obtain basic information, provide basic direction, follow technical manuals, and interact with people.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Successful completion of a pre-employment drug screen.

Nice To Haves

Retail or continuing education opportunities, when available.

Responsibilities

Supervise and coordinate employee activities and ensure customer needs are met.
Promote a friendly, helpful atmosphere and provide prompt, courteous, efficient customer service, including assisting customers with products and requests.
Answer telephone calls promptly and provide helpful service to callers.
Uphold Hy-Vee’s fundamental values, including honesty, integrity, friendliness, respect, and care for customers and employees.
Oversee employee training, address employee issues, and coordinate disciplinary procedures when necessary.
Assist management in determining pricing and product blends and in locating advertising and promotional displays.
Ensure product quality and quantities meet customer and store demands and profitability goals.
Maintain customer service, employee relations, and departmental profitability standards.
Ensure compliance with store accounting procedures and report potential problems.
Oversee building and grounds maintenance, sanitation, and cleanliness in accordance with company and store guidelines.
Use and understand store hardware and software technology.
Assist with forecasting and reviewing labor schedules in accordance with store director guidelines.
Evaluate employee performance and recommend personnel actions, including promotion, transfer, or dismissal.
Train and enforce safety procedures, complete customer accident forms and injury reports, and assign duties in accordance with work restrictions.
Direct merchandise ordering in assigned areas; assist with replenishing shelves and designing and constructing displays.
Coordinate employee compliance with established policies, laws, security, sales, and record-keeping procedures.
Confer with employees and help resolve problems affecting job duties, productivity, and adherence to policies and procedures.
Follow company policies and individual store guidelines and report to work as scheduled for the expected number of hours.
Determine employee motivational needs and provide an appropriate work environment.
Recruit and interview applicants, recommend or determine employment, and assist with orientation coordination.
Keep current with market trends, competition, products, equipment, and merchandising techniques.
Provide continuing education to store employees on new and updated company and store policies, procedures, and duties.
Recommend merchandise additions, deletions, and shelf allocation for departments.
Pursue retail and continuing education opportunities when possible.
Assist in all areas of the store as needed and coordinate with department heads on schedules, labor, purchasing, and merchandising.
Sell merchandise to employees or customers, or issue merchandise for authorized inter-store transfers.
Handle cash registers and complete other job-related duties and special projects as required.