Assistant Manager of Store Operations - Salary

Hy-Vee, Inc.•Omaha, NE

About The Position

The Assistant Manager Store Operations supervises and coordinates employee activities and ensures customer needs are met. The role supports store operations, customer service, employee training and performance, merchandising, inventory, scheduling, safety, accounting procedures, sanitation, and profitability. The manager helps uphold Hy-Vee’s values and policies, works with store leadership and department heads, and assists throughout the store as needed. This role reports to the District Store Director and Store Manager and supervises all positions except those listed above or designated by the Store Director. It involves daily contact with customers, employees, suppliers/vendors, and the general public, with occasional contact with federal or state regulatory agencies. The position has purchasing and repair-ordering authority and access to confidential information such as pricing, sales and profit-and-loss reports, and wages. The work takes place in a fast-paced store environment with exposure to dust, noise, temperature extremes, equipment movement hazards, electrical shock, and chemicals and solvents. Physical requirements include medium work, exerting up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly, as well as climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school education or equivalent experience.
At least one year of retail experience, including performing Assistant Manager duties.
Ability to solve practical problems involving varied variables and limited standardization, and to interpret instructions.
Ability to perform arithmetic involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people and provide basic direction, follow technical manuals, and interact with people.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

Pursuing retail educational opportunities and continuing education whenever possible.

Responsibilities

Supervise and coordinate employee activities, including training, assigning and reviewing work, maintaining standards, allocating personnel, and coordinating team activities.
Provide and promote friendly, prompt, efficient, and helpful customer service throughout the store, including assisting customers with products, carrying items, suggestions, and telephone inquiries.
Uphold Hy-Vee’s values and promote honesty, integrity, friendliness, respect, ethical conduct, and improvement of the company.
Handle employee issues and coordinate disciplinary procedures; evaluate performance and recommend personnel actions, including promotion, transfer, dismissal, discipline, and salary adjustments.
Assist management in determining pricing and product blends; direct merchandise ordering and help determine promotional display locations, product quality, and quantities.
Ensure customer service, employee relations, and departmental profitability standards are met.
Ensure compliance with store accounting procedures and report potential problems.
Oversee building and grounds maintenance, sanitation, and cleanliness in accordance with store and company guidelines.
Use and understand store hardware and software technology.
Assist with forecasting and reviewing labor schedules in accordance with the Store Director’s guidelines.
Train employees in safety procedures, enforce safety practices, complete customer accident and employee injury reports, and assign duties according to work restrictions.
Coordinate employee compliance with established policies, laws, security, sales, and record-keeping procedures.
Assist with replenishing shelf products and designing and constructing displays.
Work with employees to resolve problems affecting duties, productivity, and compliance with established policies and procedures.
Adhere to company policies and store guidelines, report as scheduled, and work the expected number of hours.
Assess employee motivation needs and provide an appropriate work environment.
Recruit and interview applicants, recommend or determine employment, and assist with orientations.
Stay current with market trends, competition, products, equipment, and merchandising techniques.
Provide continuing education to store employees on updated policies, procedures, and duties.
Recommend merchandise additions, deletions, and shelf allocation.
Pursue retail and continuing education opportunities and assist in all store areas as needed.
Coordinate with department heads and designated personnel on schedules, labor issues, purchasing, and merchandising.
Sell merchandise to employees and customers or issue merchandise through authorized inter-store transfers.
Handle cash registers and perform other job-related duties and special projects as required.