Assistant Manager of Store Operations - Salary

Hy-Vee•Omaha, NE

About The Position

The Assistant Manager Store Operations supervises and coordinates employee activities, ensures customer needs are met, and supports store operations and profitability. The role promotes a friendly, helpful customer experience and upholds Hy-Vee’s values of honesty, integrity, friendliness, respect, and care for customers and employees. It oversees employee training and performance, handles employee issues, supports staffing and scheduling, and assists with recruiting and hiring activities. The assistant manager helps determine pricing and product placement, manages ordering and merchandising in assigned areas, and ensures product quality and availability. The role supports compliance with accounting, security, sales, recordkeeping, company policies, and applicable laws. It also oversees store cleanliness, sanitation, building and grounds maintenance, and safety procedures. The position assists customers and employees throughout the store, uses store technology and equipment, and performs other job-related duties as needed. The position reports to the District Store Director and Store Manager. It supervises all positions except those listed as reporting above it or otherwise designated by the Store Director. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school education or equivalent experience.
At least one year of retail experience, including performing Assistant Manager duties.
Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people by providing basic direction, follow technical manuals, and interact with people.
Ability to physically perform medium work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen.

Nice To Haves

Retail or continuing education opportunities, when available.

Responsibilities

Supervise and coordinate employee activities and ensure customer needs are met.
Promote a friendly atmosphere and provide prompt, courteous, efficient customer service, including greeting customers, assisting them with products and merchandise, and answering telephone inquiries.
Uphold Hy-Vee’s fundamental values and model honesty, integrity, friendliness, respect, ethical conduct, and care for customers and employees.
Oversee employee training, address employee issues, coordinate disciplinary procedures, and provide ongoing education about policies, procedures, and job duties.
Assist management with pricing decisions and promotional planning; determine locations for advertising and promotional displays.
Ensure product quality and quantities meet customer and store needs and profitability goals.
Ensure customer service, employee relations, and departmental profitability standards are met.
Ensure compliance with store accounting procedures and report potential problems.
Oversee building and grounds maintenance, sanitation, and store cleanliness according to company and store guidelines.
Use and understand store hardware and software technology.
Assist with forecasting and reviewing labor schedules in accordance with the Store Director’s guidelines.
Evaluate employee performance and recommend personnel actions, including promotion, transfer, or dismissal.
Train employees in safety procedures, enforce safety requirements, complete customer accident and employee injury reports, and assign duties according to work restrictions.
Direct merchandise ordering in assigned areas; assist with replenishing shelf product and designing and constructing displays.
Coordinate employee compliance with established policies, laws, security, sales, and recordkeeping procedures.
Confer with employees and help resolve problems affecting job duties, productivity, and adherence to policies and procedures.
Report to work as scheduled and work the expected number of hours.
Determine employee motivational needs and provide an appropriate work environment.
Recruit and interview applicants, recommend or determine employment, and may coordinate orientations.
Stay current with market trends, competition, products, equipment, and merchandising techniques.
Recommend merchandise additions, deletions, and shelf allocation.
Pursue retail education and continuing education opportunities when possible.
Assist in all areas of the store as needed and work with department heads on schedules, labor issues, purchasing, and merchandising goals.
Sell merchandise or issue it to authorized personnel for inter-store transfers; handle cash registers.
Perform other job-related duties and special projects as required.