Assistant Manager of Store Operations

Hy-Vee•Mission, KS

About The Position

The Assistant Manager of Store Operations supervises and coordinates employee activities and helps ensure customer needs are met. The role supports a friendly, helpful shopping experience, promotes Hy-Vee’s values, and works with store leadership to meet customer service, employee relations, and profitability standards. The position oversees employee training and performance, store operations, merchandising, inventory ordering, safety, sanitation, maintenance, and compliance with company policies and procedures. It reports to the District Store Director and Store Manager and supervises all positions except those designated otherwise by the Store Director. The position requires regular interaction with customers, employees, suppliers and vendors, and the general public. It includes working in a fast-paced store environment with exposure to dust, noise, temperature extremes, equipment hazards, electrical shock, and chemicals or solvents. Physical work includes lifting and moving objects, standing, walking, and other activities described in the posting. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
At least one year of retail experience, including performing Assistant Manager duties.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide people, provide basic direction, and follow technical manuals.
Ability to work with increased contact with people.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Visual ability to see at distances from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

Pursuit of retail educational opportunities and continuing education whenever possible.

Responsibilities

Promote a positive, friendly, and customer-focused atmosphere and provide prompt, courteous, efficient service.
Assist customers with locating and handling products, carrying heavy items, sharing suggestions or requests, and other needs that improve the shopping experience.
Answer telephone calls promptly and provide helpful customer service.
Promote Hy-Vee’s values, including honesty, integrity, friendliness, fairness, respect, and care for customers and employees.
Oversee employee training, address employee issues, coordinate disciplinary procedures, and evaluate performance to recommend personnel actions.
Assist management with pricing, promotional displays, product quality and quantities, and merchandise placement.
Ensure customer service, employee relations, and departmental profitability standards are met.
Ensure compliance with store accounting procedures and report potential problems.
Oversee building and grounds maintenance, sanitation, and cleanliness according to store and company guidelines.
Use and understand store hardware and software technology.
Assist with forecasting and reviewing the store labor schedule in accordance with Store Director guidelines.
Train and enforce safety procedures; complete customer accident and employee injury reports, and assign duties in accordance with work restrictions.
Direct merchandise ordering in assigned areas and assist with shelf replenishment and display construction.
Coordinate employee compliance with established policies, laws, security, sales, and record-keeping procedures.
Confer with employees to solve problems affecting job duties, productivity, and adherence to policies and procedures.
Follow company policies and store guidelines, report to work as scheduled, and work the expected number of hours.
Determine employee motivation needs and provide an appropriate work environment.
Recruit and interview applicants, recommend or determine employment, and assist with orientation coordination.
Stay informed about market trends, competitors, products, equipment, and merchandising techniques.
Provide ongoing education to employees about updated company and store policies, procedures, and job duties.
Recommend merchandise additions, deletions, and shelf allocations.
Pursue retail education and continuing education opportunities.
Assist throughout the store as needed and coordinate with department heads on scheduling, labor, purchasing, and merchandising.
Sell merchandise to employees and customers, issue merchandise for authorized inter-store transfers, and operate cash registers.
Perform other job-related duties and special projects as required.