Manager II, Operations

Kroll • Atlanta, GA

2d • Hybrid

About The Position

The Manager II, Operations oversees operations and facilities functions across a regional office portfolio. The role is primarily responsible for day-to-day facilities management and building liaison, supports vendor management and contract negotiations, and serves as the primary contact for real estate, workplace, and facilities matters throughout the assigned region. The position reports to the Global Operations Director and is hybrid from one of the listed offices: Atlanta, Dallas, Nashville, Richardson, or Austin.

The role manages facilities operations, leases, workplace services, vendors, contracts, budgets, compliance, portfolio data, projects, and stakeholder relationships. It partners with business leaders and global real estate and facilities teams to address workplace needs, deliver office projects and relocations, maintain safe and efficient environments, optimize costs, and support strategic workplace initiatives.

Requirements

• Experience managing real estate and facilities across multiple sites.
• Experience managing in-house real estate and facilities services for demanding clients.
• Bachelor’s degree in a related field of study or Business Management.
• Knowledge of project management and lease administration.
• Proficiency with spreadsheet and database software applications.
• Strong organizational, analytical, writing, planning, oral communication, and interpersonal skills.
• Ability to function independently, work with little direct supervision, and meet deadlines in a fast-paced environment.
• Proven problem-solving skills, sound judgment, critical thinking, and initiative.
• Ability to prioritize and manage multiple tasks and workflows, learn quickly, and work both independently and collaboratively.
• Ability to accept direction and additional responsibilities from the City Leader and Director of Global Real Estate & Facilities.
• Ability to read, analyze, and interpret professional journals, technical procedures, legal documents, and governmental regulations.
• Ability to communicate financial data through oral communication, reports, and other documents.
• Ability to present information effectively and respond to questions, inquiries, or complaints from executives, managers, employees, and vendors.
• Leadership and influencing experience on similar projects, with the ability to connect with, manage, and motivate internal staff and external parties.
• Ability to lead people and manage tasks.
• Commitment to treating others with dignity and respect and maintaining a high standard of integrity.
• Strong customer service and active listening skills.
• Ability to represent diverse communities through excellent written and verbal communication.
• Experience working with diverse teams.
• Freedom from use of and effects of illegal drugs and alcohol in the workplace.

Nice To Haves

• CAD or CAFM experience.

Responsibilities

• Serve as the primary contact and business partner for real estate, workplace, and facilities matters across the assigned region.
• Partner with senior business leaders and stakeholders to understand workplace requirements and develop solutions that support business objectives and employee experience.
• Support lease negotiations and renewals in collaboration with the Global Leasing Director.
• Review lease agreements, construction work letters, maintenance agreements, tenant manuals, and related documents for compliance with contractual obligations and business requirements.
• Manage relationships with building management.
• Collaborate with the Global Head of Facilities Operations on office fit-outs, relocations, refurbishments, workplace transformations, and space reconfigurations.
• Conduct site inspections, monitor construction progress, manage snagging, validate completed work, approve project invoices, and ensure projects meet timelines and specifications as needed.
• Coordinate with building management, contractors, consultants, and internal stakeholders to deliver projects, relocations, and new-build work.
• Maintain comprehensive project documentation in the global project repository, including version control and accessible, accurate records.
• Support project governance through reporting, tracking, and documentation management.
• Oversee daily facilities operations across the regional portfolio and maintain safe, efficient, well-maintained workplaces.
• Monitor, prioritize, and resolve facilities requests and service issues in accordance with service levels.
• Identify opportunities to improve operational performance, service quality, cost efficiency, and employee workplace experience.
• Develop, negotiate, and manage facilities service agreements, including maintenance, storage, HVAC, security, and workplace support services.
• Lead vendor selection, performance management, contract reviews, and commercial negotiations; manage vendor relationships and resolve service, contractual, and payment issues.
• Review, approve, code, and process invoices in accordance with company policies and budgets.
• Prepare monthly, quarterly, and annual financial reports, including budget-versus-actual analyses, forecasts, and variance explanations.
• Support departmental financial reviews and identify cost-optimization opportunities.
• Ensure compliance with applicable health, safety, environmental, and regulatory requirements across the regional portfolio.
• Partner with Health & Safety and Physical Security teams on risk assessments, audits, site inspections, certification programs, and remediation; implement resulting corrective actions.
• Direct and coordinate workplace support functions, including reception, office services, facilities support, and business continuity.
• Plan and deliver office events, business meetings, employee engagement initiatives, and workplace activities as required.
• Maintain portfolio data and operational reporting, including occupancy, space utilization, capacity, subtenant records, and other KPIs.
• Analyze workplace data and trends to support strategic decisions and portfolio optimization.
• Build relationships with internal departments, business leaders, project teams, landlords, consultants, and external service providers.
• Provide stakeholders with updates, recommendations, and clear communication on operational, financial, and project matters.
• Liaise between business units and corporate real estate functions to align priorities and support successful outcomes.
• Identify and implement process improvements, operational efficiencies, and best practices across facilities and workplace operations.
• Participate in regional and global initiatives, special projects, and transformation programs as assigned by the Global Head of Facilities Operations.
• Support workplace strategies that enhance employee experience, operational resilience, and portfolio performance.

Benefits

• Comprehensive medical, dental, and vision plans.
• Generous paid time off and paid company holidays.
• Parental and family leave.
• Life insurance, short- and long-term disability coverage, and accident protection.
• Performance-based incentives and merit-based compensation reviews.
• 401(k) plan with company matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager