Assistant Operations Manager

Midland•Midland, TX

About The Position

The Assistant Operations Manager leads daily guest operations and the front-of-house team in an upscale boutique wellness and luxury service environment. This is an active, guest-facing leadership role focused on protecting the guest experience, motivating and developing staff, optimizing appointments and revenue, managing inventory and supplies, and resolving operational issues in real time. The position serves as Manager on Duty and owns day-to-day operations and the client services team; the Spa Director handles provider technical standards and backend logistics. The schedule is Tuesday through Saturday, with evening availability and availability around select holiday weekends. The role offers competitive base pay with a path for growth, paid time off, health and life insurance, performance bonuses tied to spa performance, complimentary services, discounts, and an upscale working environment.

Requirements

At least 2–3 years of experience in retail, premium hospitality, or client services management.
Availability to work Tuesday through Saturday, including weekends and evenings, and select holiday weekends.
Proficiency with cloud-based scheduling software, POS systems, and Google Workspace or Microsoft Office.
Demonstrated willingness to lead by example, help where needed, and cover shifts when the team needs backup.
High grit and emotional resilience, with calm, authoritative composure under pressure.

Nice To Haves

Experience in luxury hotels, premium boutique fitness, or high-end clinics.

Responsibilities

Lead daily team huddles, maintain an active floor presence, and serve as the daily Manager on Duty.
Oversee daily operations, manage call-outs, and cover or coordinate schedules to maintain a high-quality guest journey.
Conduct inventory counts, receive and log shipments, and manage ordering for retail products and professional supplies.
Support operational projects, including time-clock corrections, sales-metric tracking for payroll processing, and monitoring vendor incentive programs.
Mentor and develop team members through real-time feedback on luxury verbiage, phone scripting, upgrade targets, and checkout execution.
Monitor reservation and booking software, close schedule gaps, maximize provider availability, and improve retail attachment and appointment rebooking rates.
Resolve client issues, unexpected schedule changes, and other real-time operational problems.
Monitor business volume and proactively manage client service team schedules to protect profit margins while maintaining premium brand standards.