Network Operations Manager

isofy • Charleston, SC

2d • Onsite

About The Position

We are seeking a technically deep, execution-focused Network Operations Manager to lead a global team of network engineers and own the infrastructure powering client networks around the world. This role is the technical authority for the network services function, responsible for engineering excellence, infrastructure ownership, and the long-term health, resiliency, and performance of client network environments. The manager owns the network support function end to end, enforces technical standards, and advances capabilities across support operations, configuration management, automation, and resiliency. This is a hands-on leadership role requiring initiative, technical depth, and the ability to lead engineers while engaging directly with technical issues.

The position is in person in Charleston, South Carolina, with an opportunity for remote work after onboarding. The role leads on-site and remote engineers across multiple time zones and owns global client network support, infrastructure standards and lifecycle, incident response, support operations, and network automation.

Requirements

• At least 8 years of network engineering experience.
• At least 3 years in a team leadership role.
• Deep expertise in enterprise networking, wireless design, and cloud-managed infrastructure such as Cisco Meraki, Juniper, Ruckus, Aruba, or similar.
• Proven experience driving adherence to technical standards across multi-site network deployments.
• Strong background in network resiliency, uptime planning, and infrastructure lifecycle management.
• Experience owning support operations, including ticketing system administration and SLA management.
• Hands-on experience with network automation tools and scripting, such as Ansible or Python.
• Experience leading escalation management and serving as a senior technical resource for an engineering team.
• Strong vendor and hardware ecosystem knowledge, particularly compatibility and lifecycle planning.
• Ability to work autonomously, set priorities, and drive initiatives to completion with minimal oversight.
• Clear communication skills, including the ability to explain technical concepts to non-technical stakeholders.
• Experience managing distributed teams across multiple time zones.
• Five years of network automation experience (required).
• Five years of wireless network experience (required).
• Five years of network administration experience (required).
• Ability to commute to North Charleston, SC 29406 (required).

Nice To Haves

• Bachelor’s degree in Computer Science, Engineering, or a related field; equivalent experience is considered.

Responsibilities

• Lead, develop, and manage on-site and remote network engineers through coaching, one-on-ones, and performance management.
• Build an engineering culture focused on technical excellence, accountability, and continuous improvement.
• Serve as the senior technical escalation point for complex network issues.
• Lead network support operations, including proactive monitoring, incident detection, and resolution across global client sites.
• Own and improve the support ticketing system, including workflows, automations, and reporting, to improve resolution times and SLA adherence.
• Manage support queue health and SLA adherence, and align engineering capacity and resource allocation with delivery execution.
• Own break-fix dispatches and RMAs, including hardware configuration and commissioning.
• Drive site uptime, resiliency, and performance through monitoring, incident management, and resiliency planning.
• Own client network infrastructure, including configuration standards, firmware management, lifecycle management, and hardware ecosystems.
• Maintain infrastructure documentation and ensure network topologies and configurations conform to established standards and baselines.
• Identify gaps in existing standards and recommend improvements based on field experience.
• Lead the network automation strategy and identify ways to reduce manual work, improve consistency, and scale engineering capacity.
• Evaluate and implement automation tools for deployment, configuration, and monitoring workflows.
• Partner with the product team to align automation initiatives with platform capabilities.
• Stay current on emerging technologies and hardware ecosystems relevant to client environments.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager