Network Operations Manager

Steiner Electric Co•Elk Grove Village, IL

6d•Hybrid

About The Position

The Network Operations Manager oversees the daily performance, availability, security, and reliability of Steiner Electric’s network infrastructure. The role manages teams and systems to minimize downtime and maintain optimal uptime, owns the business continuity and cyber threat plans, and recommends infrastructure changes to support company growth. It is based at the Elk Grove, Illinois location and described as a hybrid role with remote work from home. Steiner Electric is a family-owned electrical supply business founded in 1916, serving the Greater Chicago area, Northern Illinois, and Northwest Indiana. The company provides electrical and industrial supplies and represents automation products, motors and drives, energy management, and custom products. Its culture emphasizes customer service, integrity, collaboration, innovation, and community service.

Requirements

Bachelor’s degree from an accredited institution or equivalent relevant experience.
Minimum of 5–7 years of experience managing network infrastructure.
Technical knowledge and experience with firewalls, routers, switches, data centers, and VOIP architectures.
Experience developing failover strategies, backup solutions, and disaster recovery plans.
Experience selecting and implementing cyber threat prevention solutions.
Experience managing on-premise and cloud data centers, wide area networks, and local area networks.
Proficiency with Microsoft 365.
Excellent customer service skills.
Strong organizational and time-management skills.
Excellent troubleshooting and problem-solving skills.
Strong verbal and written communication skills.
Ability to work effectively independently and as part of a team, especially within cross-functional teams.
Detail-oriented, with the ability to manage multiple priorities in a fast-paced work environment.

Responsibilities

Oversee daily network infrastructure performance, availability, security, and reliability to minimize downtime and ensure optimal uptime.
Own and manage the business continuity and cyber threat plans, including testing the plans.
Recommend infrastructure changes to accommodate company growth.
Manage day-to-day network issues in partnership with the IT team and third-party network engineering teams.
Support cyber threat responses, including assisting the HelpDesk team with SOC alerts.
Manage wide area networks and local area networks.
Troubleshoot and resolve network issues by identifying causes, determining solutions, and communicating resolutions to team members and users.
Manage purchases and renewals of hardware, software, and support services.
Manage domain renewals.
Develop and recommend a three-year infrastructure strategy for data centers.
Communicate and track project status using project management software.
Communicate technical information and solutions in both technical and user-friendly language.