Network Operations & Engineering Manager

CACI International•National Harbor, MD

2d•$120,800 - $265,800

About The Position

CACI is seeking a Network Operations & Engineering Manager to join its Desktop Support Services (DSS) team supporting the Department of Homeland Security (DHS). The role provides technical management and unified leadership for network engineering operations across multiple DHS DSS task orders, with oversight of Tier 1 NOC, Tier 2 WAN/LAN, and Tier 3 WAN/LAN teams. The manager serves as the authoritative representative for DSS network operations to DHS stakeholders and promotes consistent, high-quality network support across all task orders. The position leads and develops staff, establishes common engineering standards and documentation, manages escalations and complex network issues, and coordinates incident response and maintenance. It also drives service-performance measurement, process improvement, compliance with federal and DHS requirements, and collaboration among technical teams, program management, government stakeholders, and related support organizations. Teams must respond to alerts and resolve incidents in a 24/7/365 environment; the manager should be available for critical incident response and occasional travel between customer sites.

Requirements

Ability to obtain DoD Top Secret/SCI Clearance.
Ability to obtain DHS Entry On Duty (EOD).
B.S. and 15 years of applicable experience, or M.S. and 12 years of applicable experience.
At least 5–7 years in a technical leadership or management role overseeing multi-tier network support operations (NOC, Tier 2, Tier 3) on a federal government contract.
CCNP certification or higher.
ITIL Foundation certification, or ability to obtain it within the first three months.
Expert-level knowledge of enterprise WAN and LAN technologies, including Cisco switches, routers, firewalls, VPNs, and wireless access points.
Advanced experience with network analysis tools and IP services, including IPv4/IPv6, Multicast, QoS, SDN, SNMP, VoIP, and VTC.
Strong experience with routing protocols and technologies, including OSPF, BGP, MPLS, RSVP/LDP L2/3VPNs, VRFs, IKE/IPSec, GRE tunnels, MTU, and Import/Export policies.
Experience with network security technologies, including firewalls, IPS/IDS, VPN, and NAC, and with wireless networking, including 802.11 standards, controllers, and access points.
Knowledge of network services critical to desktop support, including DHCP, DNS, and Active Directory integration.
Experience using ServiceNow service management software or a similar tool.
Excellent communication skills, including the ability to explain technical issues to non-technical audiences.
Strong leadership and team-building capabilities, with a proven ability to influence and drive standardization across organizational boundaries.
Flexibility to work standard business hours and availability for critical incident response and occasional travel between customer sites.

Nice To Haves

Previous DHS experience supporting Desktop Support Services or similar enterprise IT contracts.
Previous DoD experience.
Active DoD Top Secret/SCI Clearance.
Active DHS Entry On Duty (EOD).
CCIE or equivalent expert-level certification.
Security+ or higher DoD 8570 IAT Level II certification.
PMP or similar certification.
Additional Cisco certifications, such as CCNA Wireless or CCNP Security.
Wireless certifications, such as CWNA, CWSP, or vendor-specific certifications.
Deep knowledge of Problem Management best practices and processes.
Experience with Palo Alto firewalls, Bluecoat proxies, and Zscaler.
Familiarity with SD-WAN and modern network architectures.

Responsibilities

Provide technical leadership and management oversight for Tier 1 NOC, Tier 2 WAN/LAN, and Tier 3 WAN/LAN support teams across multiple task orders.
Represent contract network operations to DHS stakeholders and facilitate communication among technical teams, program management, and government stakeholders.
Lead, mentor, and develop network engineering staff through performance reviews, one-on-ones, and coaching.
Establish and enforce network engineering standards, best practices, and procedures across DSS task orders.
Manage escalations between support tiers, provide technical expertise for complex network issues affecting desktop connectivity, and oversee incoming escalations and participation in major incident bridge calls.
Manage, troubleshoot, and oversee maintenance of network devices and services, including Cisco routers and switches, wireless access points, ASA and Palo Alto firewalls, Bluecoat proxies, VPN, and Zscaler.
Evaluate and recommend changes and technology upgrades to improve performance, standardization, and alignment with industry best practices.
Develop and maintain unified network documentation, runbooks, SOPs, architecture diagrams, Knowledge Base articles, work instructions, and job aids.
Establish metrics and KPIs to measure team performance, network health, and service delivery.
Identify and implement process improvements to enhance efficiency and service quality.
Lead postmortem activities and implement operational improvements based on lessons learned.
Ensure compliance with federal security requirements, DHS policies, and Government procedures.
Foster a unified team culture and collaboration and knowledge sharing across task order boundaries.
Lead technical review meetings, provide consolidated status updates to program management, and conduct knowledge transfer sessions on new solutions, systems, applications, and tools.
Ensure teams respond to alerts, triage and troubleshoot issues, and resolve incidents in a 24/7/365 environment.
Coordinate with other support teams, including the Service Desk and Security Operations Center.
Coordinate patching, updates, upgrades, refreshes, and other maintenance activities.