Manager, Network Engineering

Topgolf•Dallas, TX

About The Position

The Manager, Network Engineering leads the network engineering team and oversees the company-wide network and associated hardware and software. The role is responsible for network design across corporate locations and venues, evaluating and implementing technologies, continuously monitoring network resources, providing Tier 3 troubleshooting support, and advising on telecommunications design and capabilities. The manager oversees vendors and service providers, negotiates contracts, and helps develop the organization’s network and telecommunications strategy. The role manages and coaches network and other technology professionals across operations, architecture, and engineering, including performance management and progress toward team and department goals. It works with technical teams and third-party providers to ensure network resources are available, monitor network health and performance, respond to incidents, and track incident metrics against monthly goals. The manager also maintains quarterly-updated network architecture documentation and helps ensure network security policy compliance in partnership with the security team.

Responsibilities

Lead the network engineering team and manage the company-wide network and associated hardware and software.
Design the network across corporate locations and venues.
Evaluate and implement required technologies.
Continuously monitor the network and associated resources.
Provide Tier 3 troubleshooting support.
Provide expertise in telecommunications design and capabilities.
Manage vendors to provide optimal solutions and support, and negotiate contracts.
Help develop the organization’s network and telecommunications strategy.
Manage, guide, and coach network and technology professionals across operations, architecture, and engineering.
Manage team performance and help achieve team and department goals.
Work with third-party service providers to manage their performance and relationship with Topgolf.
Guide technical teams to ensure appropriate network resources are available for systems, processes, and applications.
Work with internal teams and third-party providers to monitor network health and performance.
Respond to incidents as needed and track incident metrics while ensuring monthly goals are achieved.
Create and maintain network architecture documentation, updating it quarterly to reflect the environment accurately.
Ensure network security complies with company policies and work with the security team to support compliance.