Manager Network Engineering

SONIFI Solutions, Inc.•Sioux Falls, SD

1d•$100,000 - $130,000•Remote

About The Position

SONIFI is seeking a Manager, Network Engineering to lead the team responsible for post-sales network configuration, implementation, and validation for its Managed Wi-Fi Network Solutions business. Reporting to the Sr. Director, Internet Services, this remote, player-coach role leads a team of 10–20 employees and balances deployment schedules, technical quality, resource capacity, customer requirements, and financial objectives. Approximately 20% of the role is hands-on network engineering, depending on business needs. The position requires approximately 10% travel throughout the United States, Canada, and Mexico.

Requirements

A four-year degree in a related technical field and six or more years of technical experience, or an equivalent combination of education and experience.
At least three years of leadership experience.
Demonstrable knowledge of IP-based network engineering, configuration, and deployment, including TCP/IP addressing, subnetting, LAN/WAN configuration, and network installation support.
Knowledge of network distribution technologies, including switched Ethernet, G.hn, Wi-Fi, and active and passive optical solutions.
Knowledge of switches, routers, access points, network controllers, firewalls, data cabling, cross-connects, RF cabling, wireless communication protocols, and network management software.
Hands-on technical proficiency to support complex deployments, resolve escalations, validate engineering practices, and coach team members while remaining accountable for team leadership, workload allocation, and overall delivery.
Working knowledge of vendor solutions deployed in SONIFI’s target markets, including Aruba Networks, Ruckus Networks, Meraki, Fortinet, and Palo Alto.
Ability to balance hands-on project work with team leadership, apply business concepts at tactical and strategic levels, stay current with changing technology and industry trends, and work independently with initiative, organization, and follow-through.
Excellent verbal, electronic, and written communication skills, including the ability to explain technical concepts to nontechnical audiences.
Proficiency with Ekahau Survey Pro, Microsoft Word, Excel, Outlook, PowerPoint, and standard office equipment and tools.

Nice To Haves

Supervisory or managerial experience.
Ekahau, CWNA, or vendor-specific certifications for Aruba, Meraki, Ruckus, Fortinet, Palo Alto, or Nomadix.

Responsibilities

Lead, develop, and manage the Network Engineering team by setting goals and expectations, assigning and prioritizing work, monitoring progress and quality, providing coaching and feedback, completing performance reviews, managing performance issues, and modeling SONIFI’s Core Values and Leadership Success Drivers.
Establish and monitor metrics for configuration accuracy, rework, engineering productivity, backlog, and resource utilization; use results to identify delivery risks, guide coaching, and prioritize process improvements.
Perform hands-on network engineering, including the design, configuration, installation, turn-up, and validation of hospitality network deployments, for approximately 20% of the role as business needs require.
Champion process, system, and automation improvements by gathering requirements, submitting them through the development process, partnering with Product Management on prioritization, and driving team adoption.
Plan and allocate resources to meet productivity and quality goals and improve team processes, procedures, skill sets, speed, efficiency, and output.
Support departmental operational, budgetary, and financial responsibilities, making financially responsible and defensible business decisions in accordance with organizational policies and procedures.
Collaborate across internal organizations to identify business requirements, communicate capabilities, deliver new products and services, and lead complex implementations and customer escalations through closure.
Document root causes, corrective actions, and lessons learned from escalations and incorporate them into engineering standards, training, and processes.
Create and maintain training, support documentation, and network configuration guidelines for subcontractors, Field Service, and the Technical Assistance Center, covering site surveys, installation, configuration, and support best practices.