Network Operations Manager

Reynolds Consumer Products•Lake Forest, IL

8d•$98,400 - $139,000•Onsite

About The Position

The Manager of Network Operations is responsible for delivering network services across the distributed enterprise. This role has accountability for daily operations of network infrastructure, processes, technologies—including WAN, LAN, WLAN, NAC, firewalls, and voice—and service-provider relationships, while partnering with business units and functional stakeholders. The manager collaborates with architecture and security teams and business stakeholders on network design and engineering activities. Reporting directly to the Director of IT Operations, the role works with internal teams and managed-services partners to maintain contractual service levels. The position oversees network operations and service delivery, manages operational issues and their resolution, maintains the lifecycle of network equipment and services, and works with managed-service providers to meet and improve service levels. It establishes documentation, standard operating procedures, performance measures, and vendor governance processes. The manager also assists with evaluation, design, testing, and implementation of network technology solutions and advises IT projects so proposed solutions align with the operational capabilities of the Network Services tower. The role is based at the company’s Corporate Headquarters in Lake Forest, Illinois. The posted salary range is USD $98,400–$139,000 annually. The role is eligible for a 10% annual incentive, subject to business and individual performance goals and plan administration guidelines.

Requirements

Bachelor’s degree in Computer Science or a similar area of study, or an equivalent combination of education and relevant work experience sufficient to perform the essential functions of the position.
At least 6 years of work experience in an IT delivery role, preferably in Network Solutions.
Experience with outsourced vendors and vendor contract management, including SLA review.
Experience identifying operational issues and recommending and implementing strategies to resolve them.
Experience analyzing and reporting data to identify issues, trends, or exceptions and drive improved results and solutions.
Prior experience in the design, implementation, and operation of IT network solutions while working with managed-service providers.
Ability to assess and communicate network concepts and practices to business and IT stakeholders.
Knowledge of Aruba routing and switching technologies or equivalent, traffic engineering, and interpreting and acting on alert-management and performance-management reports.

Nice To Haves

At least 10 years of work experience in an IT delivery role, preferably in Network Solutions.
Network technology certification.
Certification in networking or a related area from a major cloud service provider.

Responsibilities

Manage operational activities and provide oversight and direction for the operation and support of IT network systems.
Proactively manage issues, ensure timely resolution, and identify remediation opportunities.
Identify and resolve systemic issues to prevent recurrence.
Review and approve request prioritizations.
Partner with managed-service providers to meet agreed service levels and continually improve operational service delivery.
Maintain the lifecycle and currency of network equipment and services.
Create and maintain internal documentation that supports consistent, repeatable, and efficient day-to-day operations.
Establish and maintain standard operating procedures, measure key performance indicators, and continually improve those metrics.
Develop and maintain vendor governance processes to maximize the value of delivered services and optimize operations.
Assist in evaluating, designing, testing, and implementing network technology solutions and line-of-business applications.
Advise on IT projects to ensure proposed solutions align with the operational capabilities of network services.
Partner with internal teams, business stakeholders, architecture and security teams, and managed-services partners to deliver network services and maintain contractual service levels.