Network Operations Manager
About The Position
The Manager of Network Operations is responsible for delivery of all network services across the distributed enterprise. The role has accountability for daily operations of network infrastructure, processes, technologies—including WAN, LAN, WLAN, NAC, firewalls, and voice—and service provider relationships, in partnership with business units and functional stakeholders. The position also supports design and engineering activities with architecture, security, and business stakeholders. Reporting directly to the Director of IT Operations, the manager works with internal teams and managed services partners to maintain contractual service levels. The role oversees network operations and service delivery, proactive issue management and remediation, request prioritization, network equipment and service lifecycle, operational documentation and procedures, performance metrics and continuous improvement, vendor governance, and the evaluation, design, testing, and implementation of network technologies and line-of-business applications. It also advises IT projects on whether proposed solutions align with the operational capabilities of the network services tower.
Requirements
- Bachelor’s degree in Computer Science or a similar area of study, or an equivalent combination of education and relevant work experience.
- At least 6 years of work experience in an IT delivery role, preferably in Network Solutions.
- Experience managing outsourced vendors and vendor contracts, including SLA review.
- Experience identifying operational issues and recommending and implementing strategies to resolve them.
- Experience analyzing and reporting data to identify issues, trends, or exceptions and drive improvements and solutions.
- Prior experience designing, implementing, and operating IT network solutions with managed service providers.
- Ability to assess and communicate network concepts and practices to business and IT stakeholders.
- Knowledge of Aruba routing and switching technologies, or equivalent, and traffic engineering.
- Experience interpreting and acting on alert-management and performance-management reports.
Nice To Haves
- At least 10 years of work experience in an IT delivery role, preferably in Network Solutions.
- Network technology certification.
- Certification in networking or a related area from a major cloud service provider.
Responsibilities
- Manage operational activities and oversee the operation and support of IT network systems.
- Proactively manage issues, ensure timely resolution, identify remediation opportunities, and resolve systemic issues to prevent recurrence.
- Review and approve request prioritizations.
- Partner with managed service providers to meet agreed service levels and improve operational service delivery.
- Maintain the lifecycle and currency of network equipment and services.
- Create and maintain internal documentation that supports consistent, repeatable, and efficient operations.
- Establish and maintain standard operating procedures, measure key performance indicators, and continuously improve performance metrics.
- Develop and maintain vendor governance processes to maximize service value and optimize operations.
- Assist with the evaluation, design, testing, and implementation of network technology solutions and line-of-business applications.
- Advise IT projects to ensure proposed solutions are aligned with the operational capabilities of network services.
- Work with internal teams and managed services partners to maintain contractual service levels.
Benefits
- 10% annual incentive eligibility, subject to business financial goals, individual performance goals, and plan administration guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
