Network Operations Manager

Effortless Office•Las Vegas, NV

2d•$100,000 - $120,000•Remote

About The Position

Effortless Office is seeking a hands-on Network Operations Manager to lead its network engineering team while serving as a senior technical authority, escalation point, and design resource for enterprise, high-availability, multi-platform networks. The manager will own the health, security, and continual improvement of customer networks and the company’s Switch data center infrastructure. The role emphasizes proactive reviews to identify risks and capacity or performance gaps, followed by clear, cost-effective recommendations for customers and internal Service Delivery Teams. The role oversees engineering quality and standards, complex network designs and incidents, client improvement programs, team development and workload, change management, the 24/7 on-call rotation, vendor relationships, operational KPIs, and compliance. The manager reports to the President and directly leads Network Engineers and Senior Network Engineers. This is a remote position, with a preference for someone in or near Las Vegas, Nevada. Some travel is required for data center work, client visits, and special projects. The schedule is Monday through Friday, 8:00 a.m.–5:00 p.m. PST, with 24/7 escalation availability for major incidents.

Requirements

Bachelor’s degree in information systems, computer science, or a related technical field.
At least 10 years of experience with service provider, MSP, or enterprise networking, or general telecommunications.
At least 3 years in a Senior Network Engineer or equivalent role as the top escalation and design resource for complex networks; this experience is required.
At least 2 years leading engineers as a manager, team lead, or technical lead, with direct responsibility for work assignment and mentoring.
Expert enterprise networking fundamentals, including complex switching and routing, high-availability system design, advanced network security design, Internet services and protocols, and advanced network diagnostics.
Expert proficiency in at least three of the following, with advanced skills in the balance: core routing, core switching, network security, network diagnostics, and application load balancing.
Expert analysis and design skills, including gathering system issue data, defining alternative approaches, assessing business impact, and recommending, developing, and implementing cost-effective solutions.
Demonstrated history of proactively identifying and fixing problems in supported environments.
Ability to lead, coach, and hold engineers accountable while remaining hands-on.
Excellent oral and written communication skills, including explaining technical risks and recommendations to non-technical customers and executives.
Ability to prioritize and manage multiple projects, incidents, and people concurrently.
Advanced knowledge of current technologies, tools, applications, and vendors.
Ability to travel for data center work, client site visits, and special projects.
Ability to provide 24/7 escalation availability for major incidents and manage the team’s on-call rotation.
Ability to learn additional network platforms as needed.

Nice To Haves

MSP or multi-client environment experience.
CCNP Enterprise or Security, or equivalent experience; CCIE is a strong plus.
Fortinet NSE, Meraki (CMNA/ECMS), or other vendor certifications.
ITIL Foundation or similar service management certification.
Experience with Platform9.

Responsibilities

Serve as the company’s senior network engineering authority and final escalation point for core routing and switching, network security, and network diagnostics.
Design, review, and approve complex network configurations and architecture, including hardware and software technology, site locations, business continuity, disaster recovery, and technology integrations.
Assess and resolve complex data network problems and incidents, and lead major incident response through resolution and root cause analysis.
Own the design, standards, and lifecycle of the company’s network infrastructure at Switch data centers, including Cisco Nexus, Firepower, and Meraki and Cisco Viptela SD-WAN environments.
Set network engineering standards, configuration baselines, and documentation requirements in IT Glue; review team work for quality and consistency.
Review analyses and technical feasibility and develop network deployment strategies, resource requirements, and cost estimates.
Lead regular proactive reviews of client networks to identify security, reliability, capacity, and performance gaps before they cause issues.
Use Auvik monitoring, Autotask ticket trends, and assessment data to identify recurring problems and drive permanent fixes.
Assess network growth forecasts and translate business needs into network capacity requirements.
Partner with Service Delivery Managers, Technical Account Managers, and ESAs to develop clear, cost-effective recommendations for client technology roadmaps.
Track hardware and firmware end-of-life, vulnerabilities, and configuration drift across managed networks and plan remediation.
Ensure recommendations reflect customer perspectives and business outcomes.
Hire, onboard, coach, and develop Network Engineers and Senior Network Engineers, including technical mentoring and certification planning.
Set expectations, hold regular one-on-ones, conduct performance reviews, and hold the team accountable using EOS tools in Strety.
Manage team workload, project priorities, and resource availability; plan and coordinate cross-functional or cross-company work.
Own network change management, including review and approval of changes, maintenance windows, and rollback plans.
Manage the team’s 24/7 on-call rotation and escalation process and ensure after-hours coverage meets service standards.
Communicate status, risk, and outcomes to leadership, Service Delivery Teams, and customers.
Define, track, and report network operations KPIs.
Manage relationships with network vendors and carriers, including escalations, and support procurement and licensing decisions.
Ensure compliance responsibilities are understood and followed, including applicable company policies and client HIPAA, PCI, and NIST requirements.
Maintain sensitive and confidential company and customer information.
Perform related duties as assigned.